13 years ago New IDC Research Shows Customer Centricity Tops Retail Priorities First the good news: 75% of retailers believe customer-centricity is a “top three success factor” for 2009 and 80% of retailers expect…
13 years ago The Inbox Battle: Studies Show Paybacks Retailers See From Personalized Emails Today’s email-savvy consumers appreciate a personalized, well-targeted email promotion, but many abandon a retailer if they have a negative email experience. Smart…