research recap

SMEs Focus On Digital Innovation As They Expand Worldwide

Small- and medium-sized enterprises (SMEs) are finding global success in light of increasing competition and an ever-changing technological ecosystem. SMEs that earn…

Chief Digital Officers Help Drive Transformation, Innovation

With digital disruption encompassing all corners of the retail industry, a Constellation Research report has spotlighted the Chief Digital Officer (CDO) as…

83% Of Consumers Prefer Grocery Stores, Yet Desire Better Shopping Experiences

Big box and dollar store retailers are boosting sales by offering fresh, frozen and packaged foods. While this may seem like a…

65% Of Shoppers Visit Stores After Viewing Mobile Ads

Shoppers are using their mobile devices more frequently to browse and buy. As a result, mobile advertising is motivating consumers to take…

60% Of Shoppers Say Retailers Offer Above-Average Customer Service

Retailers are constantly looking for innovative ways to provide top-notch customer service to their shoppers. Survey results from KANA Software, a subsidiary…

71% Of Luxury Brands Don’t Have CMOs

Marketing is a core function in retail organizations across sizes and categories. Although retailers are ramping up their marketing spending to improve…

63% Of SMBs Have Embraced Digital Marketing

Building digital brand awareness is not just for the big-brand retailers. In fact, 63% of small business (SMB) owners are actively using…

88% Of Shoppers Are Webrooming

The act of webrooming, or the process of researching products online then buying them in store, has become the new norm for…

Most Shoppers Would Pay More For Sustainable Delivery Options

Retailers are ramping up delivery speeds to meet the demands of empowered shoppers and keep pace with online giants such as Amazon….

Do Loyalty Program Tiers Matter?

Customer loyalty and rewards programs are designed to enhance the overall brand experience, boost engagement and generate more sales. However, many retailers…

Most Shoppers Disapprove Of In-Store Tracking

Beacons, mobile apps and location analytics solutions, are enabling retailers to track and analyze customer browsing and buying behaviors in the store….

Social Influences 8% Of Online Sales

For years, retail executives have debated the business impact of social media. Although Facebook, Twitter and other sites are valuable engagement channels,…

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research recap

SMEs Focus On Digital Innovation As They Expand Worldwide

Chief Digital Officers Help Drive Transformation, Innovation

83% Of Consumers Prefer Grocery Stores, Yet Desire Better Shopping Experiences

65% Of Shoppers Visit Stores After Viewing Mobile Ads

60% Of Shoppers Say Retailers Offer Above-Average Customer Service

71% Of Luxury Brands Don’t Have CMOs

88% Of Shoppers Are Webrooming

Most Shoppers Would Pay More For Sustainable Delivery Options

Do Loyalty Program Tiers Matter?

Most Shoppers Disapprove Of In-Store Tracking

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Groceryshop

Shoptalk Fall

NRF Europe

eTail Connect West

eTail Boston

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