#NRF2020 News & Coverage Hub

Boot Barn Rolls Out In-Store Digital Hub For BOPIS, BORIS And Endless Aisle

Boot Barn has rolled out Range Finder, its in-store interactive digital solution, to all 250 of its stores. The system allows store…

Toshiba Designs Frictionless Experience To Deliver Unique ‘Moments That Inspire’

At the 2020 NRF Big Show, Toshiba displayed a full suite of solutions designed to create the ultimate “frictionless experience,” which includes…

Why Nordstrom Wants To Avoid Trap Of Aging With Its Customers

Nordstrom made its name by successfully creating strong emotional bonds with its customers. Co-President Erik Nordstrom said as much during an NRF…

How JRNI Delivers High-Value Customer Engagement Both Before And During A Store Visit

In an interview with Retail TouchPoints, Glenn Shoosmith, Co-Founder and Chief Architect of JRNI, explains how the company bridges the online/in-store gap…

Using Data To Drive Tangible Business Solutions

With store closures reaching an all-time high, retailers must use all of the data and insight across their systems to inform their…

Employee Experience Comes To The Forefront

Retailers can’t have a great customer experience without a great employee experience. This theme came to the forefront at NRF 2020, where…

NRF 2020: As Brand Trust Wavers, Pinterest Prioritizes Verified Accounts Program

Early in his career, Pinterest CEO Ben Silbermann thought the Internet would be a source of positivity for mankind. However, online “fake…

Good Data, Effective Change Management Key To AI Success

AI/machine learning solutions make “perfect sense in retail,” according to 4R Systems CEO Kevin Stadler. But he warns that they are only…

NRF 2020: Le Tote, Poshmark And StockX Embrace Conscious Consumption, Immediate Product Access

The rise of digitally native brands has accelerated the growth of retail business models such as recommerce, subscription and rentals, but standing…

Axonify Announces Content Partnership With The Retail Doctor

Carol Leaman, CEO of Axonify, reveals to Retail TouchPoints Editorial Director Andrew Gaffney that the learning platform has a new content partnership…

AI-Driven Mobile Scanning Brings The Online Experience Into The Store

Andrew Gaffney, Editorial Director of Retail TouchPoints, chats with Christian Floerkemeir, VP Product, CTO and Co-Founder of Scandit about how the company…

NRF 2020: As AI Use Cases Expand, Retailers Must Hire More Women To Combat Unconscious Biases

Concerns about artificial intelligence in retail have focused primarily on separating the hype from the reality, and finding practical applications for an…