How JRNI Delivers High-Value Customer Engagement Both Before And During A Store Visit

In an interview with Retail TouchPoints, Glenn Shoosmith, Co-Founder and Chief Architect of JRNI, explains how the company bridges the online/in-store gap across three different touch points: prescheduling of in-store appointments, managing event booking and reducing wait times. Shoosmith shares a success story with Total Wine & More, which touches on how these engagement strategies boost customer loyalty for the brand.


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