Videos

How Shapermint is Staying True to Its Self-Love Roots

Brands are hopping on the body positivity bandwagon, but Shapermint is standing out with its data-driven approach. During this episode of Experience…

New Rules for Site Relevance

As consumers spend more time and money online, brands need to do more to ensure their site experiences are relevant and engaging….

NRF 2022 Special: Inside The Big Show

The National Retail Federation Big Show is, well, a big show for many in the industry…including Retail TouchPoints. Every year, our team…

Why Retailers Need to Prioritize the Post-Sale Experience

Operations Experience Management, or OXM, empowers brands and retailers to drive loyalty post-purchase. Rather than simply personalizing the browsing and buying experience,…

Inside ThirdLove’s Expansion and Rebrand

ThirdLove has forever changed the way women shop for bras. Its online fit tool has revolutionized the entire experience and has also helped empower…

The New Growth Triple Play: Why Retailers Should Embrace Creativity, Analytics and Purpose

According to McKinsey research, 75% of consumers tried new brands and shopping behaviors during the pandemic and they plan to stick with…

Store Tours: Cosmic CAMP – Less Experiential Retail, More Fun-Filled Experience

CAMP is a brand known for creating immersive, fun, and interactive commerce experiences. All of its stores are unique, tailored to specific…

Making It Work! Curbside Pickup Edition

We saw curbside pickup surge during the pandemic. But as consumers crave to get back into stores, how will demand change? Will…

Inside GWI’s Latest Consumer Research

We all know COVID has forever changed the consumer, but in what ways? Which issues should retailers prioritize as they head into…

Monetizing and Personalizing UGC, Rich Media and Influencer Content

The digital world is brimming with content. Brands and retailers have more opportunities than ever to use this content to their advantage,…

Using Data to Turn the “What” into the “What Now?”

Data has become the cornerstone of retail differentiation and innovation. Given the fast pace of change happening in the industry, merchants need…

Learning from Amazon’s Innovation-Driven Culture

Amazon’s culture has been studied and reported on for years. Many retailers have attempted to cultivate a culture of testing, failing and…

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