Executive ViewPoints

The Secret to Safe, Profitable Pandemic-Era Retail? Look to Video Analytics

The COVID-19 pandemic has definitely made its mark on the retail industry, with more than 8,000 brick-and-mortar stores shutting down in 2020….

Creating Authentic, Personalized Experiences Gen Z Shoppers won’t Cancel

As digital natives, Generation Z has come of age steeped in a constant stream of news, updates, and content across the many…

The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but…

What’s Retail’s Next Revolution? Indoor Location Data

Most of us use our phone map apps every day, and we wouldn’t dream of using a paper map to find out…

Trunk Time may be Costing You

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even…

How Businesses can Utilize Personalized Videos to Increase ROI

At this point, if you’re not using content personalization to engage your customers, your brand is in the minority. Advertisers in retail…

How Travel Restrictions Will Impact Retail and Consumer Spending This Summer

In America and all around the world, the long, slow climb back to normal is well under way. Some COVID-era restrictions remain,…

All in Good Time: When to Hit ‘Send’ on an Email Campaign

What difference does timing make to the success of a promotional or marketing email campaign? The simple answer is: it can be…

No Retail BI, No Future: Business Intelligence Tools Will Drive the Retail Industry’s Offline Transformation

Prior to the pandemic, brick-and-mortar retailers were already facing fierce competition from online marketplaces. Purchasing online often meant access to a better…

Americans are Embracing Subscription Services and Digital Goods in a Big Way

The adoption of subscription-based services and digital goods purchases were on the rise well before COVID-19 hit. But the pandemic took these…

The Retail Reset: Examining Three Challenges Facing Retailers this Season

With summer on the horizon, we are seeing a new wave of consumer optimism. As vaccine distribution accelerates and inklings of warmer…

Three Ways Retailers Can Avoid Accessibility Lawsuits and Reach Even More Customers Online

The COVID-19 pandemic has only heightened the move away from the physical walk down store aisles to the seamless clicks of buttons…

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Executive ViewPoints

The Secret to Safe, Profitable Pandemic-Era Retail? Look to Video Analytics

Creating Authentic, Personalized Experiences Gen Z Shoppers won’t Cancel

The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

What’s Retail’s Next Revolution? Indoor Location Data

Trunk Time may be Costing You

How Businesses can Utilize Personalized Videos to Increase ROI

How Travel Restrictions Will Impact Retail and Consumer Spending This Summer

All in Good Time: When to Hit ‘Send’ on an Email Campaign

No Retail BI, No Future: Business Intelligence Tools Will Drive the Retail Industry’s Offline Transformation

Americans are Embracing Subscription Services and Digital Goods in a Big Way

The Retail Reset: Examining Three Challenges Facing Retailers this Season

Three Ways Retailers Can Avoid Accessibility Lawsuits and Reach Even More Customers Online

Feature Your Byline

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

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