Executive ViewPoints

Let The Wait Begin: How To Improve CX In Outside Lines

With non-essential retailers weighing whether to reopen their doors, many will have to work around official occupancy limits — many of which…

The Emergence Of Data-Driven Concepts In Retail: Measuring ROI/Analytics

As the world re-emerges from stay-at-home mandates, ROI for any brick-and-mortar venture dollar will need to be justified more than ever. Undoubtedly,…

Why Christmas Needs To Come Early This Year

Christmas needs to come early this year (and by Christmas I mean the entire holiday shopping season). Why? There’s a pretty decent…

How Robots Can Help Retail Operate Safely Again

Before COVID-19, the brick-and-mortar shopping differentiator for the consumer was the in-person experience: They could try on the goods, or just see…

Keep It Clean: How Retailers Can Leverage UV-C Technology To Sanitize During COVID-19 Crisis

For most retailers, 2020 isn’t the year where stocking the latest electronic gadget, newest fashion from the runway or most flawless diamonds…

How Google Shopping Is Making Its Mark In The E-Commerce Revolution

It’s safe to say that the retail industry is going through a revolution. In the world of e-Commerce, Amazon is continually seen…

Shop Local: Independent Pet Retailers Display Dedication And Innovation In Face of Pandemic

Efforts to slow the spread of the novel coronavirus, COVID-19, have transformed the world and our daily activities in extraordinary ways. As…

Managing COVID-19: Science-Based Pricing Helps Protect Your Price Image While Improving Loyalty

The intensity of market, shopper and competitive whiplash in the COVID-19 era continues relentlessly — and retailers in all sectors are dealing…

The Looming Spike In Returns Abuse

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research…

Your Frontline Will Make Or Break Your Retail Restoration Plan

It has never been harder to be a frontline employee. Associates have to take extra precautions to protect themselves and others from…

As Contactless Payment Use Grows, Here’s What Consumers Need To Know About Fraud Prevention

Touch-free “contactless” payments in stores and at vending machines are gaining popularity with U.S. shoppers and retailers during the pandemic, because the…