Fuel and convenience retail is changing fast. The traditional forecourt is no longer just a place to fill up and leave; it’s evolving into a connected, customer-first retail hub that blends physical speed with digital convenience. As consumer expectations rise and connected technologies mature, fuel retailers are discovering new ways to transform the pump-side experience into a meaningful, profitable shopping journey.
This transformation is redefining how customers engage, pay and stay loyal. From data-driven personalization to frictionless payments, from fuel to fresh food-to-go, the modern forecourt is becoming an extension of everyday retail life.
Forecourts Become Retail Destinations
The forecourt of the future is less about fuel and more about experience. Operators are rethinking the purpose of their sites – turning what used to be a pit stop into a place customers actively choose to visit.
In Ireland, for example, a growing number of forecourts are embracing “dashboard dining,” offering high-quality food, barista-style coffee and comfortable seating that competes with QSR chains. Across markets, this trend is reshaping consumer expectations: according to NACS, nearly 70% of U.S. convenience retailers say foodservice is now their top driver of in-store growth.
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But none of this works without a reliable digital foundation. Digital menu boards, mobile ordering, loyalty apps and real-time inventory systems all depend on consistent, low-latency connectivity. When the network falters, so does the customer experience. Investing in scalable, secure infrastructure ensures operators can deliver the kind of speed and reliability consumers expect from modern retail.
Loyalty Gets a Digital Upgrade
The days of generic, points-based loyalty programs are fading fast. Today’s customers expect personalization – offers and experiences that reflect their behavior, preferences and even their current location. A shopper grabbing a morning coffee after refueling should get a timely, relevant incentive, not a random discount weeks later.
A Mastercard report found that more than 70% of consumers are more likely to engage with brands that deliver personalized rewards. Leading forecourt operators are tapping into this by linking loyalty data across every channel – from pump screens and mobile apps to in-store POS systems. The result is an omnichannel loyalty loop that keeps customers engaged before, during and after their visit.
This shift also relies on connectivity. Real-time data movement allows operators to trigger contextual offers at the pump, display targeted promotions on digital signage and sync loyalty points instantly at checkout. The payoff isn’t just stronger retention – it’s a more interactive, satisfying customer experience that drives incremental revenue.
Frictionless Payments Without Compromise
Payments are now a defining element of the customer journey. Whether it’s tapping a contactless card, using a mobile wallet, paying through an app or subscribing to an EV charging plan, consumers expect fast, secure and consistent transactions and connectivity across every touch point.
In the UK, 85% of adults make at least one contactless payment each month – and the shift toward frictionless transactions is spreading globally. Yet the more options customers have, the more complex the payment environment becomes. Without a unified, compliant infrastructure, operators risk creating fragmented systems that slow service and expose vulnerabilities.
The most forward-thinking retailers are moving toward integrated payment ecosystems that support multiple methods seamlessly, while maintaining PCI DSS and EMV compliance. This approach not only safeguards data but also reinforces customer trust – a critical factor in high-frequency, low-margin environments like fuel and convenience retail. Ultimately, when payments work flawlessly, they disappear into the background, letting the customer focus on the experience, not the transaction.
Data and Connectivity Power Smarter Retail
Every customer interaction on a forecourt – from pump usage to app engagement to in-store purchase – generates valuable data. The challenge is turning that data into insight. A McKinsey study found that retailers using big data effectively can increase operating margins by more than 60%. For fuel retailers, that potential lies in connecting systems, analyzing patterns in real time and acting on them immediately.
Strong connectivity underpins this capability. Every device – from digital signage and POS terminals to in-store tablets and cloud-based management systems – must communicate reliably. With the right digital backbone, operators can make faster, smarter decisions: adjusting staffing levels, optimizing stock and tailoring promotions based on weather, time of day or local demand.
Beyond operations, data-driven intelligence opens new business models. Forecourts can integrate with delivery services, host EV charging networks or partner with quick-service food brands – all while maintaining a consistent, connected retail experience.
From Fuel Stop to Connected Ecosystem
The forecourt is evolving from a transaction point into a digital ecosystem – a space where physical convenience meets data-driven engagement. For customers, that means faster service, more choice and meaningful personalization. For retailers, it means new revenue opportunities and deeper customer relationships.
The key to unlocking that value lies in infrastructure. Without secure, scalable connectivity and unified systems, innovations in loyalty, payments and data analytics simply won’t deliver. But with the right foundation, every customer touch point – from the pump to the POS – becomes part of a seamless, connected experience.
As digital transformation accelerates across retail, forecourts have a unique opportunity to lead rather than follow. The most successful operators will be those that think beyond fuel, viewing their sites as connected retail destinations built on technology, trust and convenience.
The future forecourt isn’t just where you refuel – it’s where retail, data and digital experience converge.
John Tait is TNS’ Global Managing Director for its Payments Market business. TNS is a global leader in providing full-stack, modern and secure payment and network solutions. As a leading provider of Infrastructure-as-a-Service (IaaS) solutions with more than 30 years’ experience, TNS has been offering managed service solutions to more than 1,400 organizations in over 50 countries. TNS’ comprehensive portfolio spans from cutting-edge unattended and in-store payment terminals, online solutions to secure global network connectivity and seamless payment processing through its cloud native payment orchestration platform. With TNS’ portfolio of industry-leading services, customers can reduce the complexities of fragmented payments and connectivity with just one trusted managed service partner.
