Winn-Dixie Implements 6,000 IBM POS Units To Improve Customer Service, Speed Checkout

Southeastern grocer Winn-Dixie is replacing its outdated IBM POS solution with 6,000 new SurePOS 700 systems in 484 stores. The retailer is planning to begin the implementation in a number of pilot stores during the fall of 2011, then roll out the remainder of units following the holiday 2011 season, according to John Gaydac, Worldwide Vice President, Store Solutions for IBM. The SurePOS 700 systems are powered by IBM SurePOS Application Client/Server Environment (ACE) and Retail Integration Framework (RIF) software — part of the IBM Smarter Checkout solution.

“This whole POS platform will allow Winn-Dixie to add capabilities as demand requires, whether it’s around loyalty, insights into consumer preferences, digital couponing, promotions, or integration of mobility,” said Gaydac.

“This initiative will allow us to introduce services quickly and seamlessly to improve our guests’ shopping experience and will help to support our overall strategy,” added Maura Hart, Winn-Dixie Group Vice President and CIO, in a press statement. “We believe the functionality, reliability and open standards offered by IBM hardware and software will accelerate our innovation, which will enhance our competitiveness, as well as our ability to deliver quality service in our stores.”


The IBM system is designed specifically for the grocery industry, Gaydac continued. “It is designed to address all the transaction throughput, handling of perishables and a number of services that only grocers would offer ― such as fuel sites, Starbucks and banks — that are not typical to other retailers.”

The System Components
The Winn-Dixie implementation includes a number of components including:

  • ACE software, IBM’s POS application for grocery and high volume retail
  • IBM RIF, which provides a complete, flexible retail-optimized infrastructure to enhance and connect store-centered and enterprise-level processes
  • IBM’s Remote Management Agent™ (RMA), which enables pro-active monitoring, asset tracking and problem determination from one local store or an enterprise location
  • Lotus Expeditor and Expeditor Integrator, which helps developers integrate a wide variety of applications for use on mobile devices, desktops and kiosks.

The use of RMA with SurePOS hardware and 4690 software can help Winn-Dixie reduce its overall total cost of ownership, according to IBM. 

In addition, the solution includes SAM Audit Explorer, software designed to enhance system support and provide file integrity monitoring for PCI compliance, SAM Refund software to provide a centralized refund management system, as well as IBM Store Integrator, Store Integrator Graphic User Interface, and IBM Data Integration Facility software. 

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