Store operators are faced with numerous challenges, from employee hiring to product merchandising. As competition continues to heat up, along with pressure to hold the line on expenses, store operations executives are faced with an uphill battle.
Advances in mobile and tablet technology have created the opportunity to hire, train and retain employees more efficiently. But are retail companies making the investment in these technologies?
In its inaugural Store Operations survey, Retail TouchPoints found out that retailers are getting smarter about their store operations investments. A significant number of retailers are increasing their investment in Mobile Technology (36.7%), Product Merchandising (36.7%), and Employee Training (34.7%), although their overall store operations are decreasing in many cases (46.9%).
- The Retail TouchPoints Store Operations survey, titled: Taking The Pulse Of Store Operations, was designed to uncover the most pressing issues facing store operators, including questions around:
- Employee hiring, training and retention
- Product merchandising and inventory management
- The HQ-store connection
Store operators can use the results from this survey to assess and reassess their current store operations strategies.
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