Customer Experience

Princess Polly Continues U.S. Push with Four New Stores

Princess Polly, the Australian fashion brand, is opening four new stores on both U.S. coasts. According to Co-CEO Eirin Bryett, U.S. customers…

Primark Takes Multi-Pronged Approach to Sustainability, from Supply Chain to Customer Education

Primark has been making significant progress toward ambitious sustainability goals — including cutting its greenhouse gas emissions in half by 2030 —…

A Financial Tale of Two Former DTC Darlings: Allbirds and Warby Parker

The direct-to-consumer (DTC) brand landscape continues to evolve, with the gap between winners and losers widening. The earnings results for Allbirds and…

EBay Prioritizes Search with New UX Updates

Ebay has redesigned its search experience to make it more intuitive and “visually rich.” Featuring larger, high-resolution images, streamlined navigation and a…

The Cost of Inaccessibility: Businesses Lose More Than $6.9 Billion Annually

If you think it is costly to design accessible and inclusive websites, just think about how much inaccessibility will cost your business….

New Research Reveals the Keys to an Impactful Membership Model

The early 2010s brought consumers an onslaught of subscription services. Birchbox gave more consumers access to luxury beauty products at a fraction…

VC Execs: AI’s Value is Going Beyond the ‘Generative’ Hype

“Generative AI” has been a key phrase in PR and media for the past 18 months. However, a panel of venture capital…

Amazon Taps TikTok to Drive More Ecommerce Sales

In an interesting turn of events, Amazon and TikTok are calling a truce and partnering to make it easier for consumers to…

UPDATE: With Dismal Q1 2025 Results, Under Armour Makes Brand Leadership Shakeup

[Update as of Aug. 9, 2024] The day after Under Armour announced a brand leadership change, it shared results from its Q1…

Bloomingdale’s Brings 3,000+ Pre-Loved Luxury Goods from Rebag Online and into Stores

Heritage luxury department store Bloomingdale’s is staking a claim in the resale market by partnering with luxury resale platform Rebag. The companies…

The Secret Sauce for Successful Experiential Marketing

Events combine brand storytelling, commerce and community all in one. Whether you are a business-to-business (B2B) or business-to-consumer (B2C) company, connecting with…

Cookies are Here to Stay, But Retailers Can Still Differentiate with Data Privacy

To kick off this discussion about privacy, let’s start with a little quiz. When you see the data privacy pop-up at a…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Princess Polly Continues U.S. Push with Four New Stores

Primark Takes Multi-Pronged Approach to Sustainability, from Supply Chain to Customer Education

A Financial Tale of Two Former DTC Darlings: Allbirds and Warby Parker

EBay Prioritizes Search with New UX Updates

The Cost of Inaccessibility: Businesses Lose More Than $6.9 Billion Annually

New Research Reveals the Keys to an Impactful Membership Model

VC Execs: AI’s Value is Going Beyond the ‘Generative’ Hype

Amazon Taps TikTok to Drive More Ecommerce Sales

UPDATE: With Dismal Q1 2025 Results, Under Armour Makes Brand Leadership Shakeup

Bloomingdale’s Brings 3,000+ Pre-Loved Luxury Goods from Rebag Online and into Stores

Cookies are Here to Stay, But Retailers Can Still Differentiate with Data Privacy

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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