CX

e.l.f. Beauty’s Growth Formula: TikTok, Clean Products and a Clear Brand Mission

As many brands continue to “pivot” and find ways to evolve their businesses amid the chaos that is the COVID-19 pandemic, e.l.f….

Men’s Wearhouse Chief Customer Officer: ‘Next-Gen Store Brings Our Mission to Life’

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s Wearhouse is prioritizing in-store…

Olivela CXO: Content, Charitable Giving Keep Luxury Consumers Engaged

The luxury market has taken a significant hit as a result of the pandemic, but some brands and retailers are finding new…

Exclusive Q&A: Customer Loyalty Expert Shares New Realities For Brands

As experts continue to assess COVID-19’s impact on the retail industry, some consider the loyalty shakeout to be the most significant. Winning…

How Barnes & Noble College Connects To Gen Z: Community And Curated Experiences

Marketing’s impact now extends across all channels a shopper uses to get information and complete purchases. That’s why Ken Wincko believes he’s…

5 Ways Burrow Applies Customer-Driven Innovation To Furniture Retailing

The direct-to-consumer (DTC) home furniture market is experiencing significant growth and evolution, with digital-first brands acquiring more wallet share from traditional brick-and-mortar…

E-Commerce Has A CX Problem

E-Commerce has changed the face of retail, pulling in a full $154.5 billion in Q3 2019 alone. And even those who don’t…

Nebraska Furniture Mart Streamlines Sales And CX Hiring With Talent Assessment Tool

Nebraska Furniture Mart (NFM) will implement the Logi-Serve employee assessment solution to help the retailer identify talent for sales and customer service…

The Silence Of The Customer Service Representative

There’s an old saying in advertising about the power of repetition: Tell them you’re going to tell them something; tell them; and…

Texas Humor Improves Mobile App CX From Lone Star To 5 Stars

Clothing company Texas Humor, a small business that operates an e-Commerce shop selling Texas pride apparel, has selected the Shopgate mobile commerce platform…

Microsoft Exec Shares 7 Tips For CX Success

Marketers are challenged with delivering an exceptional customer experience (CX). They all know and say that CX is very important, but they…

Whole Foods Leverages Customer Data To Improve Merchandising

Whole Foods Market has partnered with dunnhumby to help evolve its category management and merchandising through customer data and insights. By leveraging…

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CX

Men’s Wearhouse Chief Customer Officer: ‘Next-Gen Store Brings Our Mission to Life’

Exclusive Q&A: Customer Loyalty Expert Shares New Realities For Brands

How Barnes & Noble College Connects To Gen Z: Community And Curated Experiences

5 Ways Burrow Applies Customer-Driven Innovation To Furniture Retailing

E-Commerce Has A CX Problem

Nebraska Furniture Mart Streamlines Sales And CX Hiring With Talent Assessment Tool

The Silence Of The Customer Service Representative

Texas Humor Improves Mobile App CX From Lone Star To 5 Stars

Microsoft Exec Shares 7 Tips For CX Success

Whole Foods Leverages Customer Data To Improve Merchandising

AI at a Crossroads: Leadership, Ethics, and ROI

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

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