customer feedback

The Pearl Source Increases Click-Through Rates By 38% With Trustpilot

Although it is imperative that retailers have a consistent marketing strategy that extends across all channels, more consumers are relying on peer…

Shoppers Kick Off Back-To-School Research Early In 2014

Back-to-school shoppers in the U.S. started their research earlier than expected in 2014, according to a report from Bazaarvoice. Although consumers indicated…

Yankee Candle Smells Success With Improved Survey Strategies

More than two thirds (41%) of best-in-class organizations incorporate Voice of the Customer (VoC) as a formal part of their business plans,…

Hhgregg Makes Moves On Brand Transformation

In light of fierce competition in the electronics space due to showrooming and other price-comparing activities, hhgregg has embarked on a brand…

The “New Normal” In Retail

As the consumer becomes more empowered, with the help of technology and social media, retailers need to rethink their strategies in order…

AFCV Completes Acquisition Of ForeSee Results

AFCV Holdings, LLC, a provider of cloud-based solutions designed to help businesses improve customer acquisition and engagement, recently completed its purchase of…

Analyzing The Customer Experience To Drive Cross-Channel Growth

Regardless of a retailer’s category or price point, customers are central to a company’s overall success. Whether they’re on an e-Commerce site,…

CoffeeForLess.com Boosts Conversions By 300% With Social Q&A

The Internet has enabled customers to gather product information quickly and easily. Whether through e-Commerce web sites, online forums or third-party review…

Blinds.com Captures Customer Feedback With iPerceptions

In order to develop a base of loyal, repeat customers, retailers must keep a constant pulse on satisfaction and sentiment. By collecting…

DICK’s Sporting Goods Turns Social Data Into Actionable Insights

For many retailers, collecting and analyzing the variety of data being generated across channels still is a constant struggle. Consumers’ increasing use…

Are Retailers Getting The Most Out Of Customer Surveys?

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire, retail industry executives get plugged…

Business Author And Former Kodak CMO Shares Personalization Imperatives

Retailers are using personalization as a successful way to optimize customer engagement and acquisition, and in turn, generate long-term loyalty. ETailers such…

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