customer care

Five9 Updates Cloud-Based Contact Center Solution

Customer service is a pivotal part of the browsing and buying journey. Service agents, as a result, play an important role in…

ModCloth Speeds Service Response Times With Zendesk

Overall, consumers rely heavily on call centers to interact with customer service agents, with 60% of shoppers preferring the channel to others,…

Overstock Enhances Club O

Overstock.com is striving to offer its club members enhanced benefits, including: Earn 5% in Rewards – In lieu of a 5% discount…

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