bots

Resellers vs. Retailers: How to Handle the Bot Problem

Have you ever had your eye on a limited-edition item from your favorite brand? Occasionally, brands will advertise special releases on items…

Bot Rot: 5 Reasons Why Retailers Need to Ensure Products Go to People

In early 2022, a top 10 footwear brand dropped an exclusive line of sneakers. Traffic to the site soared. The sneakers sold…

Kroger to Create 400 Jobs at New Denver Fulfillment Center

The Kroger Co. is fortifying its delivery services in the Denver metropolitan region with the addition of a nearly 300,000-square-foot customer fulfillment…

Bots are Threatening Ecommerce Sites — Here’s How to Protect Against Them

Ecommerce sales are projected to reach $908.73 billion this year as pandemic conditions favor online interactions. Many businesses have spent the last…

How Bot-Supported Customer Service Can Save The Buyer Journey

If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping brands gain a deeper…

‘Bad Bots’ Account For More Than 20% Of E-Commerce Traffic

Malicious bots don’t just target social media sites —they can affect e-Commerce retailers, and their activity is on the rise, according to…

4 Ways To Protect E-Commerce Sites Against Bad Bots

With e-Commerce sales jumping 18% on Thanksgiving Day and Black Friday, and climbing another 10% on Cyber Monday, retailers are well aware…

CRM Bot Automates Campaign Analysis Chores

A CRM optimization bot employing artificial intelligence (AI) and machine learning has been introduced by Optimove. The Optibot is designed to automatically…

3 Lessons For Retailers From Broadway’s Pricing Competition

Even if you don’t follow the Broadway theater scene, you may have heard about a show called Hamilton. This rap- and hip-hop-infused musical…

Does Facebook Messenger Signal More Automated Customer Service Ahead?

While social media has become an important retail vehicle for marketing and consumer engagement, Facebook’s new API for Messenger brings a different…

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