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Exclusive Q&A: ‘We’re Asking a Lot More From Our Supply Chains’

How REN Clean Skincare Reimagined Loyalty by Making Shoppers Part of its Sustainability Journey

Patagonia’s Newest Mission: Replacing Single-Use Packaging with Technology

FTD Deploys New Online Tools in Bid to Expand Adoption by SMB Florist Network

Inside Natori’s Transformation from High-End Wholesaler to Omnichannel Brand

RICE 2022: How Nike, H&M and Razer are Putting ‘Phygital’ Retail Into Practice

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Bots are Threatening Ecommerce Sites — Here’s How to Protect Against Them

Ecommerce sales are projected to reach $908.73 billion this year as pandemic conditions favor online interactions. Many businesses have spent the last…

How Bot-Supported Customer Service Can Save The Buyer Journey

If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping brands gain a deeper…

‘Bad Bots’ Account For More Than 20% Of E-Commerce Traffic

Malicious bots don’t just target social media sites —they can affect e-Commerce retailers, and their activity is on the rise, according to…

4 Ways To Protect E-Commerce Sites Against Bad Bots

With e-Commerce sales jumping 18% on Thanksgiving Day and Black Friday, and climbing another 10% on Cyber Monday, retailers are well aware…

CRM Bot Automates Campaign Analysis Chores

A CRM optimization bot employing artificial intelligence (AI) and machine learning has been introduced by Optimove. The Optibot is designed to automatically…

3 Lessons For Retailers From Broadway’s Pricing Competition

Even if you don’t follow the Broadway theater scene, you may have heard about a show called Hamilton. This rap- and hip-hop-infused musical…

Does Facebook Messenger Signal More Automated Customer Service Ahead?

While social media has become an important retail vehicle for marketing and consumer engagement, Facebook’s new API for Messenger brings a different…

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3 Cross-Border Ecommerce Pitfalls and How to Avoid Them

Luxury 2022: How Luxury Brands are Adapting High-Touch Engagement in a Digital-First World

What’s The New Livestreaming Opportunity For Retail?

Find the Perfect Fit: Shoppers’ Online Search for Apparel in 2022

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