Walmart has deployed an advanced scheduling system to more than 1.1 million associates across 4,600 stores, designed to support flexible, labor demand-based scheduling as well as the Walmart “core hours” program. Associates with core hour schedules work the same weekly shifts for at least 13 weeks, giving them greater opportunity to plan their lives around work. The core hours program, described in a November 2018 blog post by Matt Smith of Walmart Corporate Affairs, was scheduled to be available as an option in all stores by early 2019.
Walmart leveraged the JDA Workforce Management solution in developing and rolling out its new scheduling system, working closely with JDA Consulting Services and JDA partner REPL. The solution is designed to save managers time in manually editing and creating schedules, and to provide them with real-time visibility into schedules on a daily and weekly basis.
“Our goal has always been to exceed customers’ expectations when they shop, and having our associates in the right place at the right time is the cornerstone to enabling that seamless experience every time,” said Rory Graham, Senior Director Workforce Management, Walmart in a statement. “Our collaboration with JDA has been an important part of implementing our new scheduling system for associates, which is helping provide predictable and flexible scheduling options.”