Helly Hansen, JCPenney, and Tesco are among the latest retailers to adopt Microsoft Office 365 as their primary communication and social collaboration platforms. Microsoft is showcasing the cloud-based solution, as well as other offerings, during the NRF BIG Show.
Microsoft Office 365 is an online subscription service that contains a variety of offerings, including email, shared calendars, the ability to create and edit documents online, instant messaging and web — all accessible via a variety of devices.
Global outdoor retailer Helly Hansen leverages Microsoft Office 365 to improve collaboration among 350 full-time employees around the world. Previously, employees relied on disparate technologies to exchange messages and information via email, conferencing and telephone. They now tap Office 365 solutions instant messaging and videoconferencing to communicate, share files and exchange feedback more seamlessly.
JCPenney also recently implemented Microsoft Office 365 to help streamline operations and improve the customer experience. The retailer updated to the cloud-based platform to help “simplify and modernize technology solutions,” according to a company press release. The solution suite will connect JCPenney employees instantly via smartphones, tablets and remote PCs. This helps improve communication between stores and empower team members to work with colleagues at other locations while they’re assisting customers.
“We always aim to help customers at every touch point, from entering the store to finalizing a transaction,” said Kristen Blum, CTO of JCPenney. “Office 365 will be a big driver in supporting that pursuit.”
Tesco, too, turned to Office 365 to aid in keeping the customer experience top-of-mind: The UK-based retailer adopted the Microsoft solution suite to improve communication among employees working at company headquarters, in the field and in stores across Europe and Asia.
“We want to put technology in the hands of all our colleagues, whether in the stores, distribution centers or offices, so they can create better value for our customers,” said Mike McNamara, CIO at Tesco. “We see Office 365 as an important solution to help us continue to meet that goal.”