Executive ViewPoints

“Imagine a world where…” This is a phrase I use often when thinking about ways to improve customer experience. Of course, that…

IBM Watson has become a household name in AI. The software was originally created to beat the best human chess players, but…

In a world of digitally savvy, multi-tasking consumers, it is becoming harder and harder for brands to capture consumer attention, let alone…

The demise of retail stores seems to be accelerating. What’s been dubbed as the “Retail Apocalypse” has claimed big-box names like JCPenney,…

Look out Millennials — there’s a new generation of digital natives invading the workforce. Dubbed Generation Z, this post-Millennial cohort is the…

Consumers: we all know they’re demanding when it comes to what they want, where they want it, and when. But what if…

The retail industry is competitive and, with so many purchasing options either online or in-store, customers have their pick of where to…

Picture your best business day. Your retail operation is humming right along: customers are pouring in, eager and full of questions, and…

Shopify beat analyst expectations once again, and its source of revenue has unmasked a new identity. Based on the majority of its revenue, Shopify is…

The most powerful advantage that e-Commerce retailers hold over brick-and-mortar retailers relates to the ability to instantaneously identify customers and their purchasing…

Customers today will read online reviews from sources like Google and Facebook before they visit your store. And they’ll read online reviews…