Store Operations

Store Operations examines the issues and challenges facing today’s store operators. From workforce management to merchandising and new store openings, this section is designed to help retailers improve the bottom line while holding the line on costs. Subscribe to the feed and stay in touch with the latest retail happenings.

Forecasting Substantial IT Spending Cuts In 09, Analysts Predict Projects To Make The Cut

Call it the “CSI phenomenon.” As coined by AMR Research retail VP Mike Griswold, it describes the current atmosphere in which every retail expenditure is under the kind of analysis reserved for a crime scene and accompanying forensics. As a result, retailers have moved from trying to guess how much their IT budgets will be cut, to focusing on the projects that they need to execute.

Retail Rebound Not Expected Until 2010 According to TNS Retail Forward Forecasts

Brace yourself. For those retailers struggling in today’s economy, next year could be even more challenging, according to new forecasts from TNS Retail Forward. As part of the retail consulting firm’s 2008 Strategic Outlook Conference series, Senior VP Lois Huff presented a sobering outlook for the retail industry that the declining retail sales will continue next year and aren’t expected to rebound until 2010.

RetailWire: Forever 21 Looks to Get Much Bigger with Mervyns Bid

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on, retail industry executives get plugged in to the latest news and issues with key insights from a “BrainTrust” of retail industry experts. If at first you don't succeed.... Four years after Forever 21 failed in an attempt to purchase Mervyns from Target, the discount apparel chain is now making another bid to acquire 150 of the department stores locations as it operates under Chapter 11 bankruptcy protection.

What’s Wattles Have Up His Sleeve? Can A New Management Team Attract A Suitor For Circuit City?

Mark Wattles knows his way around retail. So when he acquired a 6.5% stake in Circuit City last year, he clearly saw an opportunity to cash in on the consumer electronics retailer either turning its business around or at least becoming a takeover candidate. Now that Wattles has been successful in campaigning to drive out Philip Schoonover from the CEO seat, there are still some big questions and hurdles in the way of Wattles and other stockholders cashing in on a buyout.

Skiwear Brand Spyder Gears Up For Growth With SaaS Solutions

Spyder Active Sports is poised for growth using Epicor Retail’s Software as a Service (SaaS) solution to provide merchandising, POS, sales audit and analytics tools for its growing specialty skiwear business. Spyder is currently the largest specialty skiwear brand in the world and outfits the U.S. and Canadian Alpine Ski Teams.

Location Optimization Boosts Bottom Line For Store Openings, Remodels

By optimizing its locations, an Atlanta-based restaurant chain discovered it could improve average store-over-store sales volume by 43 percent, from $2.2 million to $3.1 million. That’s just one example of how analyzing store locations, customer volume and competition can improve the bottom line, according to David Powell, vice president of sales and marketing for geoVue, a provider of location optimization software.

Queue Science Helps Retailers Recover Revenue at Checkout

 If you aren’t managing the checkout area of your stores, now may be the time. The old adage, “You can lead a horse to water, but can’t make him drink” unfortunately proves to be true in too many retail situations. Retailers can lose hundreds of thousands of dollars each year per store from customer walkaways due to poor checkout management.

Clouds in the Coffee: What Retailers Learned From Starbucks Cool-Down

 Starbucks took about a double espresso-fueled heartbeat to go from innovative retail icon to just another chain struggling to keep up with growth expectations. But the reasons for its decline cannot be attributed totally to the soft economy. I see some deeper, more fundamental problems that all retailers should study and learn from as they start out on an expansion plan.

IBM and Epicor Collaborate To Centralize Store Systems For Specialty Retailers

IBM and Epicor Software are attempting to fill a niche in specialty and department store retail management with a new partnership announced on June 30, 2008. The two companies are developing what they refer to as a “total offering to centrally manage and support point-of-sale (POS) hardware and software via IBM’s Remote Management Agent (RMA),” as described in a recent press announcement.

Oracle Delivers Comprehensive Suite Of Retail Apps with Release 13

The wait is over. After three years of purposeful acquisitions of best-of-breed retail applications Oracle Retail has introduced Release 13 which Duncan Angove, general manager and SVP says is “an incredibly important milestone for Oracle. With Release 13 we have delivered on our vision to transform the retail business.”
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