Store Operations

Store Operations examines the issues and challenges facing today’s store operators. From workforce management to merchandising and new store openings, this section is designed to help retailers improve the bottom line while holding the line on costs. Subscribe to the feed and stay in touch with the latest retail happenings.

Clouds in the Coffee: What Retailers Learned From Starbucks Cool-Down

 Starbucks took about a double espresso-fueled heartbeat to go from innovative retail icon to just another chain struggling to keep up with growth expectations. But the reasons for its decline cannot be attributed totally to the soft economy. I see some deeper, more fundamental problems that all retailers should study and learn from as they start out on an expansion plan.

IBM and Epicor Collaborate To Centralize Store Systems For Specialty Retailers

IBM and Epicor Software are attempting to fill a niche in specialty and department store retail management with a new partnership announced on June 30, 2008. The two companies are developing what they refer to as a “total offering to centrally manage and support point-of-sale (POS) hardware and software via IBM’s Remote Management Agent (RMA),” as described in a recent press announcement.

Oracle Delivers Comprehensive Suite Of Retail Apps with Release 13

The wait is over. After three years of purposeful acquisitions of best-of-breed retail applications Oracle Retail has introduced Release 13 which Duncan Angove, general manager and SVP says is “an incredibly important milestone for Oracle. With Release 13 we have delivered on our vision to transform the retail business.”

Retailers Counting On Conversion Analysis To Drive Store Metrics

With physical expansion slowing, many leading retailers are taking a harder look at the performance metrics of their existing locations. Given the more intense focus on metrics, forward-thinking retailers are adopting sophisticated traffic counting systems and developing conversion rate analytics to precisely track how many shoppers are actually making purchases.
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