Office Depot Improves In-Store Task Completion Rate by 42% with Cloud Technology

Using Zebra technology, Office Depot has been able to improve store efficiency and performance by supporting both managers and employees.
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Office Depot’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions.

Workcloud Task Management software was implemented in Zebra TC5x mobile computers, giving Office Depot managers and associates a simple, streamlined way to plan and manage work. Since deployment, the solutions have become central to store operations.

Improving Store Performance and Profitability

Store managers can now better prioritize and divide associate tasks so employees can work more efficiently and effectively during their shifts. Associates can tap into Zebra TC5x mobile computers to access an overview of their daily tasks, including items they have completed and what should be prioritized next on their lists. As a result, they can ensure they spend their time and energy on the right tasks while also serving customers.

Store managers also use Zebra’s Workcloud Scheduling software to ensure they are building schedules aligned with store traffic and budgets, and that employees with the right skills are available to serve customers. Overall, store managers have been able to save 6% on payroll annually and reduce time spent scheduling from approximately three hours to 30 minutes a week. Because store managers can better assign tasks and build shifts, Office Depot has been able to reduce overtime costs by 95%.

“Technology is at the forefront of everything we do from an omnichannel perspective across the globe, and working with Zebra Technologies has been a game-changer for us,” said Jonas Stillman, Senior Director of Omnichannel Operations at Office Depot in a statement. “Zebra’s hardware and software have helped our stores execute at the next level and focus on what matters most: our customers.”


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