Customer Experience

From Mobile Excellence Today to AI-Driven Commerce Tomorrow: Staying Relevant in the New Retail Reality

Ecommerce brands today face a critical junction. Rapid shifts in consumer behavior, combined with accelerating technological innovation, require retailers to prioritize mobile…

Walmart Deploys AI-Powered Task Management and Translation Tools for Associates

Walmart is in the process of deploying AI-powered tools to meet key store associate requirements, including a task management solution that has…

Listen Now: From Family Roots to Future Growth — Inside Bealls’ Century-Long Retail Journey

It’s rare for a retailer, or any business for that matter, to last for 100 years, which is what makes Bealls such…

Make Your Store Influencer-Ready: Design Choices that Drive Foot Traffic and Social Engagement

The power of social media influencers is impossible to ignore in today’s digital age, with over half of Gen Z using TikTok…

David’s Bridal to Debut Dual-Sided Pearl Planner Platform for Both Couples and Wedding Vendors

David’s Bridal is in a closed beta test of Pearl Planner, a platform and marketplace designed to connect brides and grooms to…

Taskrabbit Debuts Customized Partner Pages for Streamlined Service Bookings

Taskrabbit has introduced Taskrabbit Partner Pages — custom landing pages that enable retailers to offer Taskrabbit services as a value-add for their…

Hibbett Launches Kid-Focused Ecommerce Platform

Just in time for the start of back-to-school shopping, athletic fashion and footwear retailer Hibbett has launched the Hibbett Kids ecommerce website…

Merchants Are Losing Billions to Failed Payments. Here’s How to Fix It.

Every year, failed payments cost merchants an estimated $118.5 billion globally. That’s not just a number – it’s abandoned shopping carts and…

The Evolution of Journeys Under New President Andy Gray

This article first appeared in our sister publication Shop Eat Surf Outdoor (SESO). Journeys, one of the largest footwear retailers in the country…

Netflix Bets on Las Vegas as Site for Third Permanent Netflix House

Netflix has picked Las Vegas as the location for its third Netflix House experiential retail venue, with an opening planned for 2027….

Retail is Finally Conversational, but Most Brands Aren’t Ready

For years, ecommerce has been stuck in a transactional rut. Shoppers type in a keyword, scroll through product grids, maybe filter a…

Kroger Precision Marketing Adds In-Store Digital Screens

Kroger Precision Marketing (KPM) will deploy digital screens in select Kroger stores, offering animated content displayed on integrated, custom-made fixtures from Barrows…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Walmart Deploys AI-Powered Task Management and Translation Tools for Associates

Listen Now: From Family Roots to Future Growth — Inside Bealls’ Century-Long Retail Journey

David’s Bridal to Debut Dual-Sided Pearl Planner Platform for Both Couples and Wedding Vendors

Taskrabbit Debuts Customized Partner Pages for Streamlined Service Bookings

Hibbett Launches Kid-Focused Ecommerce Platform

Merchants Are Losing Billions to Failed Payments. Here’s How to Fix It.

The Evolution of Journeys Under New President Andy Gray

Netflix Bets on Las Vegas as Site for Third Permanent Netflix House

Retail is Finally Conversational, but Most Brands Aren’t Ready

Kroger Precision Marketing Adds In-Store Digital Screens

AI at a Crossroads: Leadership, Ethics, and ROI

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

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