Customer Experience

Implement Customer Engagements Hubs Now and Reap the Benefits Later

As we continue to see the short- and long-term effects of the pandemic, many retailers have resorted to shuttering their businesses, unable…

Store Design Strategies for an Accelerating, Unpredictable Future of Retail

As change takes place at ever faster rates, speed and agility become king. Retailers know that instead of being ahead of the…

Online Menswear Retailer Reduces Returns to 3% with Virtual Fit Technology

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style…

What Does ‘Omnichannel’ Mean in 2021? How Marketplaces are Reshaping the Digital Landscape

In the World of ‘Attention Commerce,’ a Multi-Channel Presence is Key It’s been a big month for BigCommerce: in the last four…

Nike Brings ‘Rise’ Store Concept to Seoul

Nike has brought its Rise store concept to Seoul, South Korea. Nike Rise was designed to bridge digital and physical channels to…

Digital Beauty Brand IL MAKIAGE Bolsters Tech Stack with Computer Vision Acquisition

IL MAKIAGE is a tech-driven beauty brand focused on “using unparalleled technology to connect people with superior, painstakingly tested, beauty products.” To…

CVS Health Leverages Aetna Division to Launch Anytime, Anywhere Virtual Primary Care Visits

CVS Health has introduced Aetna Virtual Primary Care, connecting consumers with physicians and specialists anytime and anywhere. This new care experience is…

A Power-Packed Content Agenda Makes retailX the Must-Attend Event of the Summer

In just a few short weeks, retailX will pack a wealth of data, insights and practical advice into two days of keynotes,…

Visual Search Helps Coleman Furniture Boost Conversions 6X

The mission — to replicate the store experience online. A short sentence but a tall order for most online retailers, and even…

Brands Need a Dedicated Balance Sheet for Customer Health

A recent analysis revealed that the average tenure of CMOs slid to a 10-year low last year, declining from 43 months to…

4 Common Concerns about Chatbots and Why They’re Not Rooted in Truth

Whenever a new technology emerges, it’s generally greeted with a healthy mix of excitement and skepticism. This was true when chatbots were…

Exclusive Q&A: How Stojo’s Sustainable Cups Spread from the MOMA Store to Target

If you want a tutorial in how to be an environmentally responsible company, not just in one or two areas but end…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Implement Customer Engagements Hubs Now and Reap the Benefits Later

Store Design Strategies for an Accelerating, Unpredictable Future of Retail

Online Menswear Retailer Reduces Returns to 3% with Virtual Fit Technology

What Does ‘Omnichannel’ Mean in 2021? How Marketplaces are Reshaping the Digital Landscape

Nike Brings ‘Rise’ Store Concept to Seoul

Digital Beauty Brand IL MAKIAGE Bolsters Tech Stack with Computer Vision Acquisition

CVS Health Leverages Aetna Division to Launch Anytime, Anywhere Virtual Primary Care Visits

Visual Search Helps Coleman Furniture Boost Conversions 6X

Brands Need a Dedicated Balance Sheet for Customer Health

4 Common Concerns about Chatbots and Why They’re Not Rooted in Truth

Exclusive Q&A: How Stojo’s Sustainable Cups Spread from the MOMA Store to Target

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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