Retail CRM

Groupe Yellow Selects Epicor SaaS For Retail

Groupe Yellow, a Canadian family footwear retailer, has selected the Epicor Software SaaS for Retail solution to support retail operations. The Epicor…

JackThreads Weaves Social Media Into Customer Service Strategy

Retailers typically use feedback from surveys and email questionnaires to gauge consumer sentiment. But as consumers continue to use Facebook and Twitter…

Meeting The CRM Challenge Now And In The Future

Retail has entered the “age of the consumer,” a new era in which customers lead rather than follow. This paradigm shift requires…

Guitar Center Optimizes Customer Engagement By Localizing In-Store Shopping Experience

Retailers who personalize the shopping experience have a better chance of building a meaningful relationship with consumers. With a focus on localized…

Stepping Up Customer Loyalty In A Mobile, Social World

Part 1 of the Retail TouchPoints Customer Loyalty Report As shoppers devote more time to social media and mobile for interaction, shopping…

Tactical Insight: Establishing Successful Strategies To Enhance Shoppers’ Promotional Experience

The surge of social deal sites has made significant headway in the retail marketplace, but the question still remains — do these…

Sprint, Estee Lauder, Moosejaw Execs To Address Emerging Shopping Trends At The Customer Lifecycle Conference

Retailers are working to better understand their customers and maximize every touch point throughout the customer lifecycle in order to optimize the…

New Research to Highlight Key Loyalty Program Objectives

In an effort to assess the increasingly important concept of customer loyalty, Aberdeen Research recently previewed its upcoming study, focused on re-examining…

Circuit City Sets Sights on Loyalty With New Payment Option

In an effort to drive customer loyalty, CircuitCity.com has launched a new payment option, the CircuitCity Preferred Account. Through the new option,…

1800Flowers.com Extends Customer Engagement With Web Video Assistance

Focused on providing online customers with an enhanced service offering, 1800Flowers.com will tap Howcast’s technology to give customers quick answers to commonly…

Do Followers & Fans Equal Loyalty: A Look Inside Retailers Strategies For Social CRM

Some retail and consumer brands now have more than one million “fans” and “followers” via social networks such as Facebook and Twitter….

Beyond The Madness: 3 Crowd Management Tactics For Multichannel Merchants

By Nick Godfrey, Partner, Customer Portfolios It looks like the Thanksgiving weekend passed rather successfully and uneventfully as Black Friday took in…