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Why Retailers Need to Supercharge Employee Experience to Accelerate Customer and Brand Experiences in 2022

From labor shortages to supply chain disruptions, retailers are up against significant challenges that are disrupting the industry as a whole and…

Ferragamo Aims to ‘Strengthen its Bond’ with Customers Through New CX Platform

Italian luxury brand Salvatore Ferragamo has partnered with Medallia to improve the customer experience across its international network of ecommerce sitesand 654…

#CCS19 Webinar Series Provides Playbook For Reinventing Retail

Top executives from retailers including City Gear, Aldo, Under Armour and GNC, along with industry experts from BRP Consulting, Retail Prophet Capgemini and…

57% Of Shoppers Abandon Customer Feedback Surveys Because They’re Too Long

Retailers always need to properly analyze customer feedback if they want to evolve their business to meet shopper needs. But when collecting…

How CX Will Make This Holiday Less Apocalypse And More Revival

As autumn moves into full swing, retailers work to finalize their preparations ahead of the holiday shopping surge. Each year, the fourth…

The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline

It’s a tradition. With the crucial holiday shopping season in full swing, retailers raise armies of customer service personnel to bravely battle…

Tommy Bahama Collects Real-Time Feedback With Medallia

In today’s competitive, omnichannel marketplace, the customer is always right. So what better way for retailers to ensure shoppers have a great…

Lego Boosts Sales And Brand Loyalty With Revamped Marketing Strategy

To successfully sell products and cement long-term loyalty, retailers need to deliver a brand story, excellent customer service and ongoing support. Faced…

Medallia Launches Social Feedback Solution

More consumers are turning to social networks to share their feedback on products and retail experiences across channels. Increasingly consumers also are…

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