ken hughes

RICE 2022: Why Retailers Should Apply ‘Love Languages’ to Improve Customer Relationships

The key to a consumer’s heart involves much more than offering convenience or an appealing product assortment, according to Retail Innovation Conference…

What’s Missing in Digital Engagement? Consumer Behavioralist Says it’s Authentic Connection

Ken Hughes has become a fixture on the retail speaker circuit thanks to his in-depth research on consumer behaviors. He is a…

Lining Up For Success: The Psychology Of The Queue

As our economies re-open post-pandemic, consumers are experiencing more queues and limits than ever before related to store and service interactions. The…

International Women’s Day Messaging: Avoid A Backlash Against ‘Pinkwashing’ And Pandering

Celebrated on March 8 every year, International Women’s Day is dedicated to honoring women’s achievements throughout history, and forging connections between women…

#RIC18: 17 Quick Quotes Provide Taste From Smorgasbord Of Retail Topics

The 2018 Retail Innovation Conference featured more than 50 retail industry executives and experts speaking on a wide range of the hot…

#RIC18: Unlocking The Secrets Of Gen Z Shoppers

Retailers are engaged in a “race for relevance” as they try to meet the needs not only of Millennials but the generations…

Want To Reach Gen Z? Learn To Speak ‘Phygital’

Q&A with Ken Hughes, Shopper Behaviouralist and Keynote Speaker In this Q&A, Shopper Behaviouralist Ken Hughes shares his unique insights on the…

Neiman Marcus Shares Insider Tips on Retiring Monolithic Tech and Embracing Modern, Composable Architecture

How Design Teams are Maximizing the Impact of New Store Experiences

Best Practices for Boosting Supply Chain Visibility

The Evolution of Retail Media: Powered by Data, RMNs Offer Full-Funnel Advertising

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