kearney

5 Tips to Make ‘Returnuary’ as Painless as Possible

It’s understandable that retailers are frustrated by persistently high product return rates, especially for ecommerce purchases (15.4% following holiday 2023, according to…

Cookies are Here to Stay, But Retailers Can Still Differentiate with Data Privacy

To kick off this discussion about privacy, let’s start with a little quiz. When you see the data privacy pop-up at a…

3 Key Retail Metrics and How Supply Chain Readjustments Can Help

With today’s technology, retailers have seemingly endless access to hundreds of data points, and it can be difficult to discern which metrics…

Target Rolls Out 10-Item Self-Checkout Limit Chainwide

Following a 200-store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to…

4 Key Point-of-Sale Trends for 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The centrality of the…

Why Personalization Can Survive the Loss of Third-Party Cookies

Personalization is at something of a crossroads. The New Year saw a key step in the coming deprecation of third-party cookies, which…

AI in Retail: Optimizing Operations from Supply Chains to Employee Scheduling

Editor’s note: This is the fourth article in our series on AI in retail. Check out our other stories, on consumer attitudes…

Going Global and Acting Local in the Ecommerce Era

“Go global, act local.” It’s a phrase commonly used among executive leadership teams wanting to strike the perfect balance between personalized experiences…

Turn Innovation into Action: Top 10 Takeaways You’ll Get From #RIC21

The agenda for the virtual 2021 Retail Innovation Conference, taking place Nov. 16 and 17, has been designed to provide practical answers…

Handling Holiday Fulfillment: How BOPIS, Transparency and Multiple Delivery Options Can Win the Season

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will…

Mitigate Supply Chain Challenges with Data and Proactive Customer Communication

The retail ideal can be described succinctly as “Three P’s and a T”: The right product, in the right place, at the…

As Consumers Lose Faith in Traditional Institutions, Brands are Bridging the ‘Trust Gap’

It’s been a rough couple of years, to put it mildly. A global pandemic, social unrest, the proliferation of “fake news” and…

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kearney

5 Tips to Make ‘Returnuary’ as Painless as Possible

Cookies are Here to Stay, But Retailers Can Still Differentiate with Data Privacy

3 Key Retail Metrics and How Supply Chain Readjustments Can Help

Target Rolls Out 10-Item Self-Checkout Limit Chainwide

4 Key Point-of-Sale Trends for 2024

Why Personalization Can Survive the Loss of Third-Party Cookies

AI in Retail: Optimizing Operations from Supply Chains to Employee Scheduling

Going Global and Acting Local in the Ecommerce Era

Turn Innovation into Action: Top 10 Takeaways You’ll Get From #RIC21

Handling Holiday Fulfillment: How BOPIS, Transparency and Multiple Delivery Options Can Win the Season

Mitigate Supply Chain Challenges with Data and Proactive Customer Communication

As Consumers Lose Faith in Traditional Institutions, Brands are Bridging the ‘Trust Gap’

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

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