Forrester Research

Zafu Helps Fashion Etailers Harness Big Data

Personalized recommendations enhance the customer experience and increase engagement, conversion rates and customer loyalty. Recommendations and personalization features are among the top investment…

Leading Retailers Implement Cutting-Edge Social Strategies

Following is Part 2 of the Retail TouchPoints series, titled: Next-Generation Social Media. This section spotlights three retailers that are embracing…

Customer Experience Technologies That Are Reshaping The Retail Environment

As the role of technology in everyday life evolves, so do the expectations of consumers and how it should play out in…

Forrester Study Highlights Mobile Trends In 2013

More than one billion smartphones are in use worldwide, according to a recent mobile trends study conducted by Forrester Research. “Mobile is…

How Retailers Can Benefit From Mobile Implementation

The U.S. mobile commerce market is expected to reach more than $30 million by 2016, according to a report from Forrester Research….

EPiServer Announces Behavioral Merchandising Solution

Personalization is an essential part of the online shopping experience. But building and maintaining multiple rules and settings that generate specialized product…

The New World Of Application Performance Management

Studies have shown that poor performance of e-Commerce web sites can directly result in loss of revenue, poor customer satisfaction and damaged…

Webinar Highlights How To Succeed With Customer Loyalty Programs And Overcome SoMoLo Challenges

Many of today’s marketers rely on loyalty programs to improve customer relationships and experiences. In fact, a majority of loyalty program marketers…

Starbucks/Square Agreement Helps Spur Local Business Growth

Expensive interchange fees associated with credit/debit card payment processing, cumbersome merchant application procedures and mandatory credit checks are just a few reasons…

Retail TouchPoints Top 10 Articles Of 2012

Retailers want to learn about the latest technology innovations and find out which retailers are implementing strategies around those innovations. When Retail…

eBay Local Helps Best Buy, Macy’s Keep Pace With Cross-Channel Shopping Trends

More than 40%, or $1.3 trillion of total U.S. retail sales, will be cross-channel by 2013, according to Forrester Research’s report titled:…

Connected Consumer Series Wrap-Up

Retail TouchPoints recently completed its eight-part webinar series covering the most challenging issues on retailers’ minds and in their conference rooms. Industry…

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Forrester Research

Zafu Helps Fashion Etailers Harness Big Data

Customer Experience Technologies That Are Reshaping The Retail Environment

Forrester Study Highlights Mobile Trends In 2013

How Retailers Can Benefit From Mobile Implementation

EPiServer Announces Behavioral Merchandising Solution

The New World Of Application Performance Management

Webinar Highlights How To Succeed With Customer Loyalty Programs And Overcome SoMoLo Challenges

Starbucks/Square Agreement Helps Spur Local Business Growth

eBay Local Helps Best Buy, Macy’s Keep Pace With Cross-Channel Shopping Trends

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

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