With consumers increasingly blind to which “channel” they use during their multi-touch point shopping journeys, it’s no longer sufficient for a retailer…
Simple evaluations of customers’ shopping experiences can deliver the analytics retailers need to assess and improve the customer experience. Introduced in 2003,…
The gradual economic recovery shows promise that overall consumer spending will increase during the 2013 holiday season, according to Larry Freed, President…
Focused on measuring customer satisfaction, ForeSee Results and Viewpoints Network announced a partnership to provide Viewpoints.com and Viewpoints Technology Platform clients with a scientific…
Already a competitive advantage, cross channel capabilities are about to become an even more distinct differentiator with the arrival of mobile commerce….