ForeSee

Report: Amazon, Apple, Tractor Supply, Williams Sonoma Lead In CX Rankings

Retailers today face a new reality — stores function as the fulfillment centers for their digital counterparts, and shoppers move fluidly between…

Kohl’s, Apple Provide Best Cross-Channel Experiences

With consumers increasingly blind to which “channel” they use during their multi-touch point shopping journeys, it’s no longer sufficient for a retailer…

Analyzing The Customer Experience To Drive Cross-Channel Growth

Regardless of a retailer’s category or price point, customers are central to a company’s overall success. Whether they’re on an e-Commerce site,…

WoMI Revealed As Next-Generation Customer Experience Metric

Simple evaluations of customers’ shopping experiences can deliver the analytics retailers need to assess and improve the customer experience. Introduced in 2003,…

Larry Freed Kicks Off Holiday Webinar Series

The gradual economic recovery shows promise that overall consumer spending will increase during the 2013 holiday season, according to Larry Freed, President…

Using Omnichannel Tactics To Cement Customer Loyalty

Following is Part 2 of the two-part report, titled: Customer Loyalty In 2013 And Beyond. In this article, customer loyalty experts and…

ForeSee, Millennial Media Share Mobile Trends, Holiday Expectations

The Mobile Marketing Summit: Holiday Focus 2012 conference was held during September 13, 2012, at the National Museum of the American Indian…

Satisfaction with Top 100 E-Retailers Rebounds to All-Time High

Satisfaction with Top 100 e-retailers rebounded from a dive this time last year, to an all-time high score of 78 points out…

New Report Advises Retailers to “Focus on Facebook”

Although social media has been a hot button for retailers, it seems that 2010 is the year for social commerce to materialize….

ForeSee Results and Viewpoints Network Partner to Measure Online Community Satisfaction

Focused on measuring customer satisfaction, ForeSee Results and Viewpoints Network announced a partnership to provide Viewpoints.com and Viewpoints Technology Platform clients with a scientific…

New Reports Show Mobile Shopping Nearing Big Impact On Store Experience

Already a competitive advantage, cross channel capabilities are about to become an even more distinct differentiator with the arrival of mobile commerce….