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customer experience management

Walgreens Boots Alliance (WBA) has made a series of new executive appointments that include the creation of the role of Chief Customer Officer for Walgreens, responsible for the customer experience…
The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced plans to launch a Certified Customer Experience Professional (CCXP) certificate program…
Consumer technology is forever changing the shape of the retail marketplace and forcing retailers to consider how they can better serve shoppers…
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