customer experience management

Walgreens Debuts Chief Customer Officer Role

Walgreens Boots Alliance (WBA) has made a series of new executive appointments that include the creation of the role of Chief Customer Officer for Walgreens, responsible for the customer experience…

Ferragamo Aims to ‘Strengthen its Bond’ with Customers Through New CX Platform

Italian luxury brand Salvatore Ferragamo has partnered with Medallia to improve the customer experience across its international network of ecommerce sitesand 654…

Customer Experience Management Solution Provider Raises $16.3 Million

MomentFeed, which provides mobile customer experience management solutions for multi-location brands, has raised $16.3 million in a new funding round led by…

Clutch Acquires Persio And Secures Funding

Customer management and marketing analytics company Clutch has bought Persio in a deal designed to add new mobile marketing capabilities to its…

The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline

It’s a tradition. With the crucial holiday shopping season in full swing, retailers raise armies of customer service personnel to bravely battle…

SDL: 80% Of Retailers To Increase CX Budget In 2015

With a multitude of sales channels available, customers go into the purchasing process with high expectations. Retailers are taking note of this,…

Tommy Bahama Collects Real-Time Feedback With Medallia

In today’s competitive, omnichannel marketplace, the customer is always right. So what better way for retailers to ensure shoppers have a great…

EPiServer Commerce Combines Content Optimization With Customer Experience Management

The purchasing process begins long before the customer sets foot in a store — usually on a search engine such as Google…

CXPA Launches New Certification Program

The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced plans to launch a Certified Customer Experience Professional (CCXP) certificate program…

Four Simple Reasons Retail Analytics Matter

Traditional retailers worldwide are challenged with going head to head with online shopping. From PCs to smart phones to tablets and everything…

PeriscopeLISTENS Integrates Employee Feedback Into Customer Experience Management

Best-in-class retailers leverage Customer Experience Management (CEM) solutions that collect shopper feedback across channels and integrate insights to improve brand experiences. CEM…