customer engagement

Ideel Sees Active Customer Base Grow By 15% During The Holiday Season

Digital fashion and lifestyle marketplace ideel has seen a significant boost in demand and customer engagement during the 2014 holiday season. Since…

Consumers Who Watch Retailer Videos Are More Likely To Make Online Purchases

Consumers who watch videos while shopping online are 1.9 times more likely to purchase the product associated with the video versus those…

Moxie Live Chat Extends Customer Service Across Devices

While shopping online, consumers sometimes need one-on-one assistance from service agents. Live chat enables these consumers to communicate with team members in…

Charlotte Russe Increases Instagram Click-Throughs With Like2Buy

Millennials are highly social and have an innate desire to stay connected. Many of these young consumers rely on social media to…

Belk Spreads Holiday Cheer With Santa Baby Sweepstakes

Consumers use a variety of tools and channels to research, browse and buy. To drive engagement and sales during the holiday season,…

QVC Exec Shares Digital Commerce Trends, Lessons Learned

Throughout its extensive history, QVC has focused on remaining relevant to consumers by tailoring marketing and commerce strategies based on her unique…

The RealReal Sees 158% YOY Increase In Thanksgiving Weekend Sales

The holiday season is a key selling period for retailers across all sizes and segments. A key trend this year is shoppers…

MasterCraft Boosts Shopper And Partner Engagement With Video

Consumers spend an average of 79 days gathering information before making a major purchase, according to GE Capital Retail Bank’s Major Purchase Shopper…

Kate Spade Saturday Lets Shoppers Get Creative With Product Customization

Targeting women 25 to 35 years old, Kate Spade Saturday has an extensive apparel and handbag line that touts bright colors and…

Milo’s Kitchen Creates Puppy Food Truck To Drive Product Awareness

Every day, consumers are bombarded by a slew of marketing messages, deals and offers. To stand out in a crowded marketing ecosystem,…

Urban Outfitters Personalizes The App Experience With Lifecycle Marketing

With more than 1.2 million mobile app users, Urban Outfitters has established a base of loyal and active consumers. As a result,…

Overstock Takes A Bet On TV Commerce

Overstock has been an early adopter for a variety of emerging tools and technologies, including being among the first merchants to accept…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

customer engagement

Ideel Sees Active Customer Base Grow By 15% During The Holiday Season

Consumers Who Watch Retailer Videos Are More Likely To Make Online Purchases

Moxie Live Chat Extends Customer Service Across Devices

The RealReal Sees 158% YOY Increase In Thanksgiving Weekend Sales

MasterCraft Boosts Shopper And Partner Engagement With Video

Kate Spade Saturday Lets Shoppers Get Creative With Product Customization

Milo’s Kitchen Creates Puppy Food Truck To Drive Product Awareness

Urban Outfitters Personalizes The App Experience With Lifecycle Marketing

Overstock Takes A Bet On TV Commerce

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

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