While shopping online, consumers sometimes need one-on-one assistance from service agents. Live chat enables these consumers to communicate with team members in real time and receive the guidance they need. However, as consumers use their mobile devices more frequently to browse and buy, it is imperative that retailers to make chat accessible across devices.
Moxie Live Chat is designed to allow retailers to engage and communicate with consumers using both text dialogue and co-browsing features. The solution has custom-built templates for each device (desktop, tablet and smartphone), so consumers can easily connect with a representative at any time. While chatting with retailer representatives, consumers can share photos, videos or documents.
Retailers that implement Moxie Live Chat have access to detailed customer profiles that include prior interactions and overall browsing and buying history. Agents also can track shopping cart value, leads, referrals and page visits in real time so they can connect with consumers who are engaged and willing to connect. A translation feature allows representatives to communicate with consumers in their native language. Live Chat can be integrated with applications such as Microsoft Dynamics CRM, Salesforce.com and Nuance.
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