Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 124

Creating a Brand Gen Alpha Loves

Featuring: Jill Feldman, Kids Foot Locker

Gen Alpha is gaining more spending power and, in turn, more influence on the retail industry. That is why retailers like Kids Foot Locker are focused on creating unique opportunities for these consumers to interact with each other and with the brand. On this week’s Retail Remix, we revisit…

Episode 123

What’s the New Holiday Marketing Calendar?

Featuring: Julie Van Ullen, Rakuten Rewards

Changing consumer behaviors and the impact of shopping holidays like Prime Day are encouraging marketing teams to rethink the traditional holiday calendar. In fact, Julie Van Ullen of Rakuten Rewards believes that brands need to look at holidays, promotions and rewards initiatives through an integrated and holistic calendar. During…

Episode 122

Making Gifting a Year-Round Strategy

Featuring: John Grech, GiftNow

Inflation. Shifts in consumer spending. New digital behaviors. There are several trends that could shake up the gifting space, but as we head into the holiday season, brands and retailers need to think about how they can turn these challenges into new opportunities. Are you ready to differentiate and drive…

Episode 121

Celebration, Self-Expression and Rowan’s New Approach to Piercing

Featuring: Louisa Schneider, Rowan

In the past, consumers who wanted to get their ears pierced had two options: tattoo shops and the mall. According to Louisa Schneider, the mall-based piercing experience in particular felt uncomfortable and impersonal. She knew there was a better way and that’s why she started Rowan. Now, the…

Episode 120

How No-Code Automation Drives Ecommerce Innovation

Featuring: Kausambi Manjita, Mason

It’s never been easier for a brand to gain a foothold online, but even the most innovative brand can only go so far until it needs to invest in its ecommerce experience. Unfortunately for smaller brands, their limited budgets can make it seem like those experiences will always lag…

Episode 119

Parachute’s CEO on Purposeful, Data-Driven Growth

Featuring: Ariel Kaye, Founder and CEO, Parachute

Before she founded Parachute, CEO Ariel Kaye had a deep background in consumer behavior research. She used her rich history in understanding and learning to connect with people to create the basis for her business. Although Parachute started in bedding, the company has expanded strategically into adjacent categories, including…

Episode 118

6 Ways to Thrive in the ‘Me-Centric’ Retail Revolution

Featuring: Joel Bines, AlixPartners

We’ve all heard that the customer has more control over the shopping experience, but that hasn’t stopped most retailers from sticking with their same-old business strategies. Joel Bines believes now is the time for retailers to act — and he has a playbook for success. During this episode of…

Episode 117

Next-Gen Store Design: Storytelling, Sustainability and the Five Senses

Featuring: Bevan Bloemendaal, NELSON Worldwide

In his time at Timberland, Bevan Bloemendaal drove global retail experiences and creative services. He helped bring the brand’s sustainability mission to stores and helped establish new processes for teams across the organization to collaborate to bring physical and digital together. Now, as Chief Brand and Creative Officer at…

Episode 116

Mastering the Growing Ecommerce Universe

Featuring: Greg Ives & Bradley Hearn, ChannelAdvisor

As the ecommerce universe expands, brands and retailers have more opportunities to reach and sell to consumers. Although digital channels can help companies realize a lot of value, they also can create a lot of complexity, especially because all of these different channels have different data requirements and content…

Episode 115

How Samsung is Removing Friction from Retail Experiences

Featuring: Parrish Chapman, Samsung

Digital channels are so powerful for retailers because they offer a wealth of data about how consumers are interacting with content, products, offers and more. As digital gets more embedded into our everyday lives, retailers are using technology and data-powered solutions to support their goals. During this week’s Retail…

Episode 114

Can Digital Twins Solve Retail’s Fit Problem?

Featuring: Haniff Brown, FIT:MATCH

Fit is a leading cause for product returns. And as consumers shop more online and via their mobile device, they want to ensure they’re selecting the right products and sizes for their needs. Sure, there are many fit tools out there, but FIT:MATCH was designed to add more dimension…

Episode 113

What Makes Italic’s Marketplace Shine?

Featuring: Jeremy Cai, Founder and CEO, Italic

It seems like any retailer can open a marketplace today…and many are. As the space becomes more crowded, these platforms need to work harder to stand out. That’s why Italic is leaning into a very specific value proposition: A vertically integrated model that gives consumers access to luxury-grade products…

New episodes released weekly on Monday mornings.