Advertisement

Benchmark Survey Report: Are You Winning The Last Mile Of Retail?

In retail, the “last mile” is becoming more crowded, more rushed, more expensive and an ever-more-critical contributor to a positive customer experience. Over the past 18 months, there has been a 50% increase in last mile services, with most of the demand coming from B2C e-Commerce. In addition to the growth of online sales, consumer demands are adding fuel to the competitive fire:

  • 65% of consumers want greater flexibility for deliveries;
  • 61% want faster deliveries; and
  • 51% want real-time visibility into the status of their orders

This inaugural Retail TouchPoints Last Mile Benchmark Report provides a snapshot of the challenges retailers face in managing the last mile, and the innovative solutions they are using to keep pace with rising consumer expectations.

Download the Survey Report now!


Access The Media Kit

Interests:

Access Our Editorial Calendar




If you are downloading this on behalf of a client, please provide the company name and website information below: