Most retailers are responding to shifting consumer behaviors with social strategies that connect with target consumers from various touch points, including mobile….
Best-in-class retailers rely on customer feedback strategies to determine effectiveness of store associates and customer service representatives, among other issues. But standard…
Mobile associates equipped with an iPad can enhance customer service with instant access to inventory, product, competitive pricing and other retailer data;…
Approximately 80% of online shoppers have placed items in their digital shopping carts then left the sites without completing a transaction, according…
As the number of methods and devices available for customer interaction continues to grow, consumers have become less tolerant of unsatisfactory merchant…
Best-in-class retailers are leveraging innovative technologies that allow better merchandising and assortment planning decisions. As consumers continue to utilize multiple channels to…
Frequent consumer feedback about style and taste is invaluable to retailers striving to gauge customer preference and product demand across channels. Tip…
Consumers are demanding more relevant offers, marketing messages and merchandise options across channels. To keep pace with this push for highly personalized…
Online retailers vying for consumer attention continually seek to differentiate themselves to attract new customers, increase clicks and turn clicks into dollars….
Thousands of mobile shoppers are creating a network of individual focus groups for brands and retailers nationwide through EasyShift, a smartphone and…