On Cyber Monday, delivery giant UPS reportedly sent an internal message to drivers across the U.S. instructing them to stop picking up packages from six retailers, including Gap, Macy’s, Nike, L.L.Bean, Hot Topic and Newegg, according to The Wall Street Journal. The internal message, viewed by WSJ and confirmed by UPS workers in different regions, said “No exceptions.”
As the pandemic surges on, so have ecommerce sales, with Cyber Monday figures hitting a record $10.8 billion, as reported by Adobe Analytics. The temporary limits on shipments indicate that UPS is metering the flow of packages into its network to maintain performance during this time of unprecedented shipping volumes.
According to the WSJ, a UPS spokesman, without commenting on any customer-specific directive, said the company will pick up packages from customers whose demand exceeds allocated space once additional capacity becomes available.
As retailers increasingly reply on delivery companies to get products to consumers this holiday season, UPS and competitor FedEx Corp. have increased prices and promised to hold merchants to volume agreements.