Hoping to compete against Amazon’s Prime Now, Staples announced it will be launching “Staples Rush,” its same-day delivery service, to Staples.com customers in major metropolitan areas across the U.S..
The service is now live in parts of Boston, Dallas and Manhattan, with other cities — including Chicago, Houston, Los Angeles, San Francisco and Seattle — to follow shortly.
Customers placing orders by 3:00 p.m. local time Monday to Friday on Staples.com, for delivery in specific areas of select markets, will soon be able to choose to have their orders delivered by 7:00 p.m.. The initial fee will be $14.99 per delivery, which may be subject to change while the project is in beta.
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“By offering a wholly-owned same-day delivery experience, Staples is providing businesses the type of customer service they’ve come to expect from us throughout their entire transaction,” said Mike Bhaskaran, EVP, Supply Chain and Logistics for Staples, Inc. in a statement. “The development process for Staples Rush is a truly collaborative and cross-functional effort that brought together different areas of expertise, including supply chain, e-Commerce and merchandising, to create a valuable service for our customers.”
Staples Rush will make available thousands of eligible products available in Staples’ stores and, in most markets, will employ its own delivery fleet. The retailers said it will leverage its network of retail stores and its “world-class supply-chain organization” to fulfill rush orders.
Additional products and services (such as Copy & Print) will also be added in the upcoming months. Further, Staples Rush will eventually roll out to contract customers of Staples Business Advantage, Staples’ business-to-business division.
Walmart and Sam’s Club have also recently announced tests of same-day grocery deliveries in three cities using Deliv, Uber and Lyft.
The Staples Rush announcement follows the failure of its planned acquisition of Office Depot in May and the resignation of chairman Ron Sargent as CEO this month.
