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RSR Releases Survey To Help Retailers Evaluate Omnichannel Maturity


Retail Systems Research (RSR)
is seeking respondents for its Omnichannel Maturity Survey, which will help assist retailers in determining their overall ability to create a seamless experience across all channels.

The survey, sponsored by retail solution provider Starmount, is designed to benchmark retailers’ omnichannel progress against best-in-class performers. In addition, takeaways from the survey will provide best practices based on the traits of omnichannel leaders.

The complimentary self-assessment and survey is comprised of six sections:

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  • Customer;
  • Product;
  • Inventory;
  • Order/fulfillment;
  • Locus, or the harmonization of digital and physical worlds; and
  • Technology.

Individual survey responses are kept confidential. At the conclusion of the survey, retailers will receive an analysis of their results, as well as recommendations for improvement.

RSR released the unveiled the survey during a webinar, titled: Next Steps on the Journey to Omni-channel Readiness.

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