Milano Diamond Gallery which operates 43 stores in 13 countries and an e-Commerce site, will deploy the Yourcegid Retail Y2 solution from Cegid.
Yourcegid Retail provides POS and CRM systems and manages omnichannel commerce, in-store operations, workforce management, country compliance, merchandise and inventory, and finance.
The New York City-based luxury jewelry retailer operates stores in popular tourist destinations, including Ketchikan, Juneau and Skagway, Alaska; Saint Thomas, Virgin Islands; Puerto Vallarta and Cozumel, Mexico; and several countries in the Caribbean. “The solution will play an important role in supporting our global expansion,” said Rahul Kheskwani, Vice President for Milano Diamond Gallery in a statement.
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“Whether Milano is engaging with customers at a store in the Bahamas or with online shoppers anywhere in the world, the retailer will have a holistic view of all products, customer preferences and key performance indicators,” said Sylvain Jauze, Director Of International Operations for Cegid. The solution will support the retailer’s goals of “mobilizing its brand and creating tailored interactions with every encounter,” he added.
Milano Diamond Gallery is a division of Kiran Gems, one of the largest manufacturers of diamonds under one carat.
