Gelson’s Markets has partnered with Upshop as part of an initiative to better use data, AI and operational insights to make operations more efficient and customer-centric at its 26 Southern California supermarkets. The retailer will focus first on eliminating food waste and optimizing fresh food production, particularly in its increasingly popular foodservice area, as it seeks to minimize shrink, enhance quality and streamline back-of-house production.
“In a competitive grocery landscape, scale isn’t everything — intelligence is,” said Ryan Adams, President and CEO of Gelson’s Markets in a statement. “With Upshop’s embedded platform and AI-driven capabilities, we’re empowering our stores to by hyper-responsive, efficient and focused on the guest experience. It’s how Gelson’s can compete at the highest level.”
Gelson’s data-driven transformation is designed to infuse intelligence into multiple store operations areas, including forecasting, total store ordering, production planning and real-time inventory processes, helping ensure each Gelson’s location is tuned in to local demand.
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