Videos

Store Tours: Why Cuts Clothing Made A Bet On Brick-And-Mortar

While many retail businesses were assessing and scaling back on their store investments, Cuts Clothing saw it as the perfect time to…

Making It Work! Associate Livestreaming Edition

Have you seen “associate livestreaming” in the headlines lately, but aren’t quite sure what it is, why it matters, or how it…

How Sephora and BuzzFeed Close the Trust Gap

Margot Bloomstein has helped brands like Timberland and Lindt develop their marketing, content, and user experience (UX) strategies. She has used her…

Experience Insiders: 1-800-Flowers is Building a Digital Community

Like many businesses, 1-800-FLOWERS, Inc., has had to rethink its role in customers’ lives, especially during holidays and landmark moments. Tapping into its history as…

Frans Johansson And the Intersection of Diversity And Innovation

As CEO of The Medici Group, Frans Johansson spends his days consulting with business leaders on the value of Diversity, Equity &…

Inspiring Innovation In The Novel Economy

In March 2020, Brian Solis began his tenure as Global Innovation Evangelist at Salesforce. Brian has built a career around studying humans,…

What’s The Future Of Retail CX?

How will the definition of a “great customer experience” change in a post-COVID world? What will brands and retailers need to do…

How Article Used Data To Pivot During COVID

Article takes a data-driven approach to all things CX. When COVID first hit, the DTC furniture company found that customers were seeking…

Using Marketing To Reaffirm Purpose And Value

In April and May, the Siegel+Gale team interviewed a panel of CMOs to assess how their priorities and tactics changed in light…

Retail Strategy 2.0: Separating Urgent From Important

Jason Goldberg believes COVID-19 is a time machine. It has made us travel five years into the future, accelerating trends and business…

Want To Adapt To Disruption? Prioritize Your People

Charlene Li has built a career around studying disruption and the leadership practices that separate the business that thrive and the businesses…

Digital In The Age Of COVID-19

In the age of COVID-19 there is a need to look to near real-time consumer data, capabilities and changing consumer behaviors to…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.