Retail Reset

A Virtual Forum Addressing COVID-19 Recovery Strategies

How Article Used Data To Pivot During COVID

Duncan Blair on Retail Reset

Article takes a data-driven approach to all things CX. When COVID first hit, the DTC furniture company found that customers were seeking more contactless delivery experiences and was able to pivot quickly. During this Retail Reset chat, Alicia Esposito sits down with Duncan Blair, Director of Marketing, to discuss the company’s unique approach to tracking customer sentiment to deliver exemplary experiences across all channels. 


Subscribe Today

Get access to exclusive content including newsletters, reports, research, videos, podcasts, and much more.

Please review our privacy policy for more information on how we will use your data.

© 2022 Emerald X, LLC. All Rights Reserved.

Privacy Policy | Terms Of Use | v4.0

Access The Media Kit


Access Our Editorial Calendar

If you are downloading this on behalf of a client, please provide the company name and website information below: