Retail Reset 2020

What’s The Future Of Retail CX?

How will the definition of a “great customer experience” change in a post-COVID world? What will brands and retailers need to do…

How Article Used Data To Pivot During COVID

Article takes a data-driven approach to all things CX. When COVID first hit, the DTC furniture company found that customers were seeking…

Using Marketing To Reaffirm Purpose And Value

In April and May, the Siegel+Gale team interviewed a panel of CMOs to assess how their priorities and tactics changed in light…

How Luxury Brands Are Responding To COVID Tension With Innovation

COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed. For the luxury category, the pandemic’s impact…

Will Next-Gen Video Help Save Commerce?

These are unprecedented and uncertain times. And because customers must now rely on online retail for most of their essential and non-essential…

Three Requirements For Successful Retailers Post-Pandemic

The global pandemic has accelerated the pace of change for the retail industry at a rate we have never before seen. E-Commerce…

How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong

For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has been widely accepted and…

RetailX Virtual: How 4 Digital-First Retailers Leverage Tech To Enhance Human Connections

When COVID-19’s stay-at-home orders halted most physical retail and boosted e-Commerce, it wasn’t just the brick-and-mortar retailers that were forced to make…

AI Can Be A Decisive Factor In Retail Players’ Business Recovery

Despite an increase in e-Commerce activity since quarantine measures were introduced, retailers, placed in a state of economic emergency, are facing sharp…