Retailers

Inside ThirdLove’s Expansion and Rebrand

ThirdLove has forever changed the way women shop for bras. Its online fit tool has revolutionized the entire experience and has also helped empower…

The Store as a Source for Inspiration

Join us live today at 3:00 PM ET with Hilary Woltemath of Nebraska Furniture Mart! We continue our Retail ThinkTank video series…

How Article Used Data To Pivot During COVID

Article takes a data-driven approach to all things CX. When COVID first hit, the DTC furniture company found that customers were seeking…

Why Vitamin Shoppe Could Continue BOPIS, Curbside And Contactless Payment Well Beyond COVID-19

Like other essential retailers, Vitamin Shoppe had to quickly ramp up services like BOPIS, curbside pickup and contactless payment processes to continue…

CX And Curbside Lessons From Batteries Plus Bulbs

Like many essential retailers, Batteries Plus Bulbs has had to manage the challenges of operating during a pandemic while still presenting an…

How Office Depot Mobile Computing Deployment Enhances Store And Supply Chain Operations

Office Depot has rolled out a total of 11,000 Zebra mobile computing devices to its stores, warehouses and delivery fleets. Jonas Stillman,…

Waitrose, PCMS Execs Reveal How End-To-End Platform Drives Mobile Self-Checkout

The theme of unified commerce pervaded throughout the 2019 NRF Big Show as more retailers realize they require back-end platforms to deliver…

Lamps Plus Wins Customer Engagement Award For Focus On Customer Feedback

Clark Linstone, CFO for Lamps Plus shares his insights on new initiatives that have revamped the retailer’s in-store survey efforts. The company…

Orvis Wins Customer Engagement Award For ROPIS Initiative

Dave Finnegan, CXO at Orvis, talks about a new reserve online/pick up in store (ROPIS) offering that has delivered a double-digit life…

Walgreens Deploys Handheld Devices To Bridge Digital And Store Experiences

Walgreens’ chainwide deployment of Zebra handheld devices to its associates provides them with new tools to personalize customer interactions and enhance store…