Industry Insights

NRF 2021: Ulta, Home Depot Make the Business Case for Social Responsibility

Between COVID-19, the Black Lives Matter protests in the summer and the recent insurgence at the United States Capitol, 2020 was a…

NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

The power of connected commerce became even more apparent over the course of the COVID-19 outbreak, with buy online, pick up in-store…

NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF…

NRF Forecasts 25,000 Attendees for Virtual Big Show Kicking Off Jan. 12

Despite the biggest change to the Big Show — that it will, by necessity, be virtual rather than a physical event at…

Exclusive Q&A: How Amazon’s Marketplace Disconnects Sellers from Their Customers

Jon Elder gives credit where it’s due: selling on the Amazon Marketplace and using Fulfillment by Amazon (FBA) services offer brands enormous…

Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity…

Webinar: Kearney Supply Chain Expert Identifies 5 Key Resiliency Challenges

The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that nearly half (47%) of…

Rethinking Post-COVID Shopping: ‘Retailtainment’ and Enhanced Omnichannel Experiences

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of the pandemic to the…

Exclusive Q&A: Can Anything Slow the Amazon Behemoth?

Amazon’s dominant role in ecommerce — and in retail as a whole — isn’t likely to diminish any time soon. In fact,…

ICSC: Despite Online Shopping Surge, Brick-and-Mortar Plays a Vital Omnichannel Role

Black Friday 2020 was harsh for brick-and-mortar retailers, with traffic down an estimated 49% compared to 2019 according to data from Sensormatic…

Blue Nile Taps Load Testing and Production Lockdowns to Prep for an Unpredictable Holiday Season

Every retailer is bracing for the incoming surge of ecommerce holiday traffic, but perhaps no category faces as much pressure as luxury,…

How American Eagle, Kroger and Snap are Reinventing Customer Experiences for a COVID Age

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Industry Insights

NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice

NRF Forecasts 25,000 Attendees for Virtual Big Show Kicking Off Jan. 12

Exclusive Q&A: How Amazon’s Marketplace Disconnects Sellers from Their Customers

Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

Webinar: Kearney Supply Chain Expert Identifies 5 Key Resiliency Challenges

Rethinking Post-COVID Shopping: ‘Retailtainment’ and Enhanced Omnichannel Experiences

Exclusive Q&A: Can Anything Slow the Amazon Behemoth?

ICSC: Despite Online Shopping Surge, Brick-and-Mortar Plays a Vital Omnichannel Role

Blue Nile Taps Load Testing and Production Lockdowns to Prep for an Unpredictable Holiday Season

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Navigating Retail at 2025’s Halfway Point: What Omnichannel Retailers Need to Know

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