Industry Insights

Holiday 2021 Predictions: The Costs of Labor Shortages and Logistical Headaches

The holiday season is rapidly approaching, and many of the challenges retailers have been grappling with from late 2020 through today will…

Tokyo Olympics: Will Changes and Challenges Put Retail Off its Game?

Before they’ve even started, the 2020 2021 Olympic Games have already made history. Cardboard beds and logo dilemmas aside, this will be…

CI&T Study: To Create Lean and Mean Demand Forecasts, Move to Real-Time Data Sharing

Toilet paper. Hand sanitizer. Cleaning products. What do these products all have in common? They were in high demand during the pandemic…

How Social Commerce Will Reshape Retail: From Content Creation & Partnerships to In-Store Experiences

Social commerce is a relatively new medium, but as retailers and social media platforms alike explore possible use cases and applications, it will…

‘We are in the Business of Emotions, Not Transactions’: Exclusive Q&A with Neiman Marcus Group CTO Bob Kupbens

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly…

75% of Americans Plan to Take a Summer Vacation as the Pandemic Fades

Travel is coming back in a big way: 75% of Americans plan to take a summer vacation this year. However, 82% said…

Why Prime Day Presents a Prime Opportunity for Retailers Not Named Amazon

Most Prime Day post-mortems look at metrics such as sales growth across categories and year-over-year changes — and with good reason —…

Innovation is Just the Start: Retailers also Require Speed, Scalability and a Shopper-Focused Mindset

Times of crisis such as the COVID-19 pandemic present an excellent opportunity to drive innovation, according to the Connecting The Dots: Driving…

CMO Council: Marketers Move Further into the Sales Game, Boosting Revenue Opportunities — and Challenges

The importance of top-of-funnel marketing is growing as shoppers become better informed and more likely to do their own research. After all,…

NRF Webinar: Retailers Must Embrace Role as Community Stewards to Succeed in the Next Normal

The NRF has high hopes for the retail industry as we emerge from the pandemic and shoppers return to in-person experiences. As…

48% of Shoppers Want Retailers to Use SMS for Order Shipping Updates

Retailers have some work to do when it comes to delivering great SMS notifications: just 15% of consumers ranked retailers as the…

Brands Build Communities with Facebook Livestreaming by Stressing Real-Time Aspects

Live shopping is still a young medium, but retailers and social media platforms alike already are taking advantage of its biggest strength:…

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