Executive ViewPoints

Audiovisual Technology Leads To Better Business Outcomes For Retailers

Leading retailers are implementing top-down audiovisual (AV) transformations of their brick-and-mortar stores to drive traffic, reinforce brand and offer customers experiences that…

How Do Small Merchants Tackle ‘Amazonization’?

Amazon has transformed the retail world. From humble roots, this little online bookstore has become one of the largest businesses on earth….

Making Your Products Fly Off The Digital Shelf

Twenty years ago, supply chain data was the key that connected suppliers and retailers. To sell an item in a physical store…

From E-Commerce Platforms To Microservices Omni-Commerce

Traditionally, retailers have used e-Commerce platforms such as ATG, WCS, Hybris etc. to build and manage their online storefront. These monolith applications…

Six Takeaways For Globalizing Your E-Commerce Business

According to a recent report from McKinsey, China accounted for less than 1% of the global e-Commerce market in 2008. Now, 10…

Savvy Retailers Know That Storefronts Must Fulfill And Strengthen Digital Promises

I remember when the first wave of corporate web sites hit the Internet. Designers at the time were thrilled to play with…

To Increase Customer Satisfaction, Start With Your Employees’ Satisfaction

A lot of the conversation about increasing customer satisfaction, in the retail sector or anywhere else, revolves around technology. Omnichannel strategies for…

What Retailers Learned In 2018: It’s All About Customer Data-Driven Strategy

At a recent industry event, I quipped that this is “the best of times and the worst of times” for retailers. Implicit…

Extinction Event Or Golden Opportunity?

There is no question that we live in a data-fueled marketplace, and no better illustration of how the retail landscape has changed…

A Look At Holiday Retail Trends 2018: If You’re Not Mobile-First, You’re Last

While new and exciting technologies like the Internet of Things, augmented reality and voice assistants dominate retail conversations, a key area that…