10 years ago The New Deal Landscape The retail landscape has changed. While recent figures show retail sales were up slightly this year compared to the same time last…
10 years ago Keeping Up With The Times: Five Steps To A Personalized Retail Experience As the lines between our virtual and physical worlds continue to blur, the brick-and-mortar retail experience is changing. And there’s a common…
10 years ago Marketing To Millennials: Understanding The Digital Demographic Does this sound familiar? You decide to ramp up your social marketing efforts to get your brand in front of the millennial…
10 years ago The Retail Loop: 3 Tips To Bring Your Customers Back Time And Again Take a moment and ask yourself this question: “Which customer provides the largest ROI — the customers that love my brand, act…
10 years ago A Retailer’s Guide To Customer Surveys The famous comedian Gallagher entertains audiences with what he calls seeing things through “new eyes.” He proudly claims he got the concept…
10 years ago 5 Steps To Being EMV-Ready The EMV (that’s EuroPay, MasterCard and Visa) liability shift date is fast approaching. Effective October 1, 2015, merchants will be held liable…
10 years ago Psssst: Your Loyalty Program Customers Aren’t More Loyal. Does It Matter? The research proves it: Your loyalty program customers spend three times more. So they’re loyal, right? And the millions you spent building…
10 years ago Predictability And Fairness In Scheduling: The Foundation Of Employee Engagement In Retail For retailers, the value of floor staff extends beyond their ability to perform job duties: Floor associates can help build brand equity…
10 years ago Location-Based Mobile Upselling Is Finally Becoming Effective One of the recent hot topics in mobile technology is indoor location — enabling customers to use their smartphones to find products…
10 years ago Four Ways To Turn Every Customer Into A Brand Advocate As more small businesses enter such a saturated market, it becomes more and more of a challenge to stand out. Customers become…
10 years ago Make Love Not War: Turning Angry Customers Into Your Biggest Asset It’s tough times at the home of the Big Mac. Last year was one of McDonald’s worst, and profits continued to plunge…
10 years ago Engaging Ethical Muscles Through Training There’s a saying in the retail industry that goes like this: “Our goal is to keep our honest people honest.” Typically, in…