Emerald Media Network

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Walmart Names Furner to Replace Retiring McMillon as CEO

This Fish Story is True: How Fulton Fish Market Became an Ecommerce Whale

Listen Now: How Visa is Preparing for the Agentic Commerce Era

How Brands are Boosting Sales with Video on Amazon

Exclusive Q&A: New Helzberg Store Concept Sparkles for Younger Jewelry Shoppers

The ‘Polar Opposite of Fast Fashion’: Topdrawer’s Stores Showcase Products Made to Last

Executive ViewPoints

Retailers, Heads Up: Google Just Invented The Mobile Browser

Self-driving cars? Hot-air balloon Internet-delivery? Alchemy-tech projects from Google X’s laboratory. Now, finally the Mountain View scientists launch a moonshot project that has immediate…

Retailers Are Missing The Boat On Retargeting, But They Don’t Have To

Digital ads today tend to follow us around the Internet. One minute you are casually browsing for a new laptop bag or…

Four Ways To Improve The Customer Experience In 2016

The customer experience has evolved into a major differentiator in today’s marketplace. Not only can it inaugurate customer loyalty and retention, but…

How Better Business Integration Can Add Efficiency For Retailer Operations

Every dollar counts when you are running a business. This shouldn’t come as a new or surprising concept, but given the myriad…

Don’t Let Your Legacy POS Disrupt The Online And In-Store Experience

Replacing legacy POS (point-of-sale) is the most significant technology investment that brick-and-mortar retailers confront, a new study reveals. Legacy POS keeps consumers…

The Missed Opportunity Of The 12 Days Of Christmas E-Gifting

In the classic song “The Twelve Days of Christmas,” the gift giving begins on the First Day of Christmas (December 25th) with…

New C-Suite, Data Centralization And Other Trends Transforming Retail In 2016

It has long been acknowledged that customer experience should be every marketer’s key focus; that customer experience is the new “battleground of…

Mobile: The Great Equalizer For Retail

In this Q&A, Amdocs’ OpenMarket Division’s Tim Fujita-Yuhas shared insights on how mobile will impact retail moving forward. 1) How have consumer…

The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline

It’s a tradition. With the crucial holiday shopping season in full swing, retailers raise armies of customer service personnel to bravely battle…

Dynamic Pricing: A Game-Changer Or A Gamble?

Dynamic pricing. Its appeal is obvious: adapt pricing — in-store and online — to drive demand, maximize margins and build customer loyalty….

Personally Perfect: How Individualized Value Explodes The World Of Retail Potential

Customer delight is often conveniently defined as a great purchase experience. There’s no debating that a great experience inside the retail store…

Creating That Magic Moment Through Customer Experience

Do you feel special when a company where you’ve just shopped sends you a personalized email, thanking you for your business? Probably?…

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