Speakers

	Bob Willett, Former CEO, Best Buy International Bob currently serves as Chairman of the Board of UK-based Metapack and also serves on the LightHaus board of directors. From February 2006 through his retirement in January 2010, he was the CEO of Best Buy International, which covers Best Buy’s Canadian locations and Canadian consumer electronics chain Future Shop, retaining responsibility for supply chain, sourcing offices in China, technology operations, Best Buy Mobile, corporate development and international expansion. CIO Magazine named Bob to the CIO Hall of Fame in 2008 to honor his significant contribution to IT in the role of business. Prior to Best Buy, Bob was the Global Managing Partner of Accenture’s retail practice. He also was a member of Accenture’s Executive Committee. Bob has held Managing Director and Group CEO positions at various companies in the United Kingdom, starting his retail career with Marks & Spencer.

	Kevin Permenter, Aberdeen Kevin M. Permenter focuses Supply Chain Management issues within Retail and Consumer Markets. With experience in multiple industries (High-tech, Wholesale/Distribution, Retail and CPG), Kevin is adept at applying best practice solutions to assess operational capabilities. For over eleven years, he has consulted with Fortune 500 companies in the areas of strategic planning, market analysis/projections, technology evaluation, acquisitions and customer segmentation. Permenter has a M.S. in Technology Commercialization from Westminster College in Salt Lake City and a Bachelor’s degree in Business Administration from Florida A&M University in Tallahassee, FL. Advertisement

	Joe Dalton, PivotLink Joe oversees corporate, field and product marketing programs. He brings over 25 years of senior marketing, sales and management experience to PivotLink, most recently as CMO at big data analytics company MarkLogic. Previously, Joe was founder and CEO of Perception Software, a next generation enterprise application for high tech manufacturers and also was founder and CEO of Knowledge Discovery One (KD1), a retail decision support application provider acquired by Net Perceptions. KD1 is widely credited with pioneering the application of advanced analytic concepts that allow business users to solve everyday retail business problems such product affinities, purchase recommendations, and customer clustering. Joe has also held marketing and sales leadership roles at Mentor Graphics, Innoveda (acquired by Mentor Graphics) and Teradata.

	Tate Fisher, Katalyst Group Tate Fisher is the Chief Creative Officer at Katalyst Group, a retail environmental design/build firm focused on creating consolidated solutions to help regional service retailers engage with their customers. Over the past 14 years he has worked in nearly every aspect of technology and service retail including owning and operating a number of successful wireless and electronics retail operations. In the past few years he and his team have worked on projects ranging from new product launch POP to completing the total revamp of a rural cellular association carriers retail channel.

	Kris Parker, Jump.ca Kris Parker is the Director of Brand and Marketing for Jump.ca, SaskTel’s largest authorized dealer. Kris oversees the management of the Jump.ca brand and is highly involved all activities related to the overall customer experience. His background includes more than 10 years of experience in both the public and private sectors where he has held a variety of positions in the field of marketing as well as business development and process management. Kris is an alumnus of the University of Regina, having obtained a Bachelor of Business Administration as well as an MBA. Kris has maintained a close relationship with the U of R and is now a regular sessional lecturer for the Paul J. Hill School of Business.

	Christopher Krywulak, iQmetrix Christopher has been a leader in the wireless industry for over a decade. After beginning his career as a wireless retail entrepreneur in 1990, he founded iQmetrix in 1999, upon sensing a need for retail management software specific to wireless businesses. iQmetrix has grown to become the leading wireless retail management solution provider in North America. Christopher is committed to iQmetrix’s growth, innovation, culture and integrity. He leads the Executive Team in ensuring all departments operate according to the company mission: To create great experiences – at the workplace, in the products they build and in the service they deliver.

	Christina Heggie, A.T. Kearney Christina Heggie is a senior analyst at A.T. Kearney. She focuses on the marketing field, specializing in digital & social media. Her previous publications include “Socially Awkward Media”, “Can Companies Use Social Media to Find the Way?”, and “The Super Bowl Of Social Media.” Heggie also leads the research team for A.T. Kearney’s annual review of the social media performance of Interbrand’s Top 50 companies.

	Steve Rowen, Retail Systems Research Rowen is RSR’s emerging markets and retail data security and PCI Compliance specialist. In addition to having been a pioneering analyst in the field of customer data security, Rowen’s additional areas of coverage include environmental sustainability within retail, cross-channel and eCommerce applications, as well as merchandising and workforce management technologies. His analysis and insight have made him a frequent source to the Wall Street Journal, Boston Globe, ComputerWorld, eWeek, CIO Magazine, Internet Retailer, Chain Store Age and many others, as well as a sought-out presenter at high-level and educational industry events.

	Mary Anne Gunn, Motion Computing Mary Ann is responsible for managing a global team of resources focused on marketing communications, segmentation and positioning, demand generation and brand management. Additionally, she oversees the company’s product marketing teams, focused on incorporating the voice of the customer into the product planning process and working to ensure that needs across target vertical markets are met. Prior to joining Motion, Mary Ann managed communications for Varolii Corporation, formerly PAR3 Communications. She also was marketing communications manager at Lombardi Software, Inc. She began her career at Ketchum, in the company’s advanced healthcare technologies practice in San Francisco.

	Gary Schwartz, Impact Mobile Schwartz has played a leadership role in the mobile industry, founding Impact Mobile in 2002 and running the first cross-carrier short code campaign in North America. In 2006, he founded the mobile committee for the Interactive Advertising Bureau (IAB) and has worked to publish literature such as the Mobile Buyer’s Guide, helping extend the digital buy into mobile (for which he received an IAB award for industry excellence in 2009). In 2010, Schwartz was elected Chair of MEF North America with a remit to develop a mobile commerce practice to service brands, retailers and content owners (for which he received a MEF award for industry excellence). Schwartz is the recipient of the Asia and Japan Foundation Fellowship as well as the Macromedia People’s Choice Award and Dodge Foundation Award for Innovation. He authored the upcoming book Click2K’Ching: The Mobile Shopper & The Impulse Economy.

	Martin Gill, Forrester Research Gill serves eBusiness & Channel Strategy Professionals. His focus is on the eCommerce market within the European Union, with a particular interest in the retail industry, covering both pure-play online and multichannel retailing. His current areas of research include the application of location- and context-aware mobile applications to the shopping experience; social commerce; the integration of interactive media such as video into the eCommerce mix; and physical/digital channel integration.

	Rebecca Bucnis, Teradata Rebecca Bucnis, Global Program Director of Consumer 360° for Teradata, is currently responsible for program vision and direction of cross channel insight and digital marketing solutions for the retail industry. She derives her expertise from over 15 years of consulting and direct positions with retailers and travel and hospitality companies, with direct working experience in Americas, Europe and Asia. She meets with companies across the US, such as Hallmark and Target, Europe, such as Carrefour and Hema and in Asia such as Woolworths of Australia. Prior to Teradata, she has held a variety of roles focusing on the use of customer insight to drive better customer communications. She holds a BA from the University of Michigan, an MBA from the American University and is a frequent professional speaker.

	Scott Knaul, Workforce Insight As Vice President of Strategic Services, Scott Knaul oversees strategic workforce management advisory services for some of the most well-known organizations in the U.S. as they deploy strategies to optimize people, processes and technology. All workforce management strategists report to Scott in the provision of business assessments, vendor selection, process re-engineering and solution optimization. Scott also oversees thought leadership programs designed to expand and integrate solutions to improve customer service, labor productivity and compliance. Scott has been recognized for his visionary leadership in constructing workforce management programs that leverage best practices, while ensuring success and alignment with the goals of the enterprise. With a career that spans 16 years marked by progressive leadership in workforce management and strategic operations, Scott has led a host of breakthrough initiatives during his tenure with major organizations including JC Penney, Federated Department Stores, Victoria’s Secret and Ann Taylor. Scott has been acclaimed for his leadership success in the implementation of Ann Taylor’s workforce management program at 950 stores, and the efficient rollout of a new operating platform at more than 1,000 sites.

	Liz Moughan, Kronos As a director of retail and hospitality practice group at Kronos Incorporated, Liz Moughan is tasked with determining the company’s strategic direction in those industries. She is also responsible for partnering across sales, services, and customer support to achieve sales growth and customer satisfaction goals. Moughan joined Kronos in 2003, and since then has served in various marketing roles catering to the retail and hospitality practice group. Among her notable accomplishments, Moughan played a key role in the launch of Kronos mobile workforce management solutions working cross functionally with various engineering, marketing, and sales teams. She also frequently travels across the world to talk to Kronos customers and partners, and is well versed in global workforce management strategies. Prior to Kronos, Moughan worked at a leading high- tech public relations agency, Lois Paul & Partners. Moughan is a member of the National Retail Federation and earned her bachelor’s degree in Communication Disorders from the University of Massachusetts, Amherst. She is frequently quoted in publications such as RIS News, Reuters, STORES, and The Wall Street Journal.