Retail Movers & Shakers

A week does not go by without a significant promotion or appointment within retail companies — including merchants, industry associations as well as solution providers. Retail TouchPoints presents these updates via the Retail Movers & Shakers section, spotlighting the individuals and companies announcing important new executive developments.

Nordstrom Names Supply Chain VP, Cuts 106 Customer Service Jobs

Nordstrom has appointed Brent Beabout as EVP of Supply Chain, according to an internal email from Co-President Erik Nordstrom to employees. Beabout will assume the position effective April 3.   The retailer has also eliminated 106 customer service jobs, cutting 30 positions in Seattle, 18 in Cedar Rapids, Iowa and 58 work-from-home roles across the country. These employees support customers through email, online chat and by phone; they will be paid through April 1.

RichRelevance Appoints CEO

RichRelevance has appointed Carl Theobald as President and CEO. Former RichRelevance President and CEO Eduardo Sanchez will remain with the company as a Board Advisor.   With 25 years of experience, Theobald most recently served as CEO of FollowAnalytics, a mobile marketing platform serving brands in retail, travel, automotive and financial services. Previously, he served as CEO of Avangate. Theobald began his career within the Oracle product organization and served as the VP of CRM Products, where he was focused on helping the company drive revenue growth. Theobald holds a master’s degree in engineering from Stanford University and completed his undergraduate degree in electrical engineering at Princeton University.  

Former Neiman Marcus Executive Joins Canyon Ranch

Angela Burley has joined Canyon Ranch as its Global Director of Retail and Merchandising. She will oversee all elements of retail for the wellness brand, including buying and merchandising. 
Burley has more than 26 years’ experience in the retail industry, including 20 years with luxury retailer Neiman Marcus. She held a variety of roles ranging from the St. John Evening Buyer to the Vice President of Planning, Allocation and Analytics for the Last Call division.  During her long tenure at Neiman Marcus, Burley’s accomplishments included receiving the retailer’s Innovator of the Year in 2013 and the Retail Planning Executive of the Year award in 2006. The hiring of Burley was announced a week after Canyon Ranch founders Melvin Zuckerman and Enid Zuckerman said they would retire from the company, which they founded in 1979.

Uber President Jeff Jones Resigns

Less than seven months after stepping in as Uber’s President to integrate the brand’s marketing and operations functions, Jeff Jones is leaving the ride services company. Jones arrived at Uber from Target, where he had most recently served as the retailer’s EVP and CMO since 2012. In early March, Uber launched a search for a Chief Operating Officer to help run the company alongside CEO Travis Kalanick. Jones oversaw operating responsibilities during his duty, but a new COO would have jumped Jones’ post as second in command to Kalanick.

Kmart President Alasdair James Steps Down

More worrisome news for Sears Holdings. Kmart President and Chief Member Officer Alasdair James has left the company, according to Business Insider. James is the third executive to leave the company in recent months. Sears’ EVP Jeffrey Balagna and Sears President and Chief Member Officer Joelle Maher both departed in December 2016. Business Insider has reported that only 11 people are left on Sears’ senior management team.

JCPenney CMO Leaving To Become Hershey’s Chief Growth Officer

Only two years after taking the position in April 2015, JCPenney Chief Customer & Marketing Officer Mary Beth West will step down on April 1. West will join The Hershey Company as its new Senior VP and Chief Growth Officer on May 1. In her brief tenure at JCPenney, West spearheaded the “Get Your Penney’s Worth” marketing campaign, which emphasized private label brands and included select deals for only a penny. JCPenney designed the campaign to bring the retailer out of a massive hole that saw the brand lose $4 billion in market cap in the early 2010s.

Banana Republic Lands New President & CEO

After a rough holiday season and early 2017, Gap Inc. announced the appointment of Mark Breitbard as President and CEO of Banana Republic, effective in May 2017. Breitbrand replaces Andi Owen, who resigned from her position in early January following a lackluster holiday season. He will report to Gap Inc. President and CEO Art Peck, who will continue to directly oversee Banana Republic until Breitbard is settled in at the company.

Walgreens Fills Top Marketing And Merchandising Posts

Only a few days after filling its recently vacated CIO role from within, Walgreens took additional steps to fill out its C-suite, promoting Adam Holyk to Chief Marketing Officer and Joe Hartsig to Chief Merchandising Officer. Holyk and Hartsig will report to Alex Gourlay, Co-COO for Walgreens Boots Alliance. The two executives will replace Linda Filler, who served as President of Retail Products and Chief Merchandising and Marketing Officer at Walgreens Boots Alliance, on April 1.

Griffith Takes CEO Reins At Lands’ End

Jerome Griffith has officially assumed the CEO role at Lands’ End three months after being named to the position in December 2016. He has also joined the Lands’ End Board of Directors. Griffith succeeds Joseph Boitano and James Gooch, who served as co-interim CEOs since September 2016 when CEO Federica Marchionni was forced to step down after less than two years in the role. Griffith has experience in outdoor consumer goods as well as fashion and apparel, most recently serving as President and CEO at luggage brand Tumi Holdings from April 2009 until its sale in August 2016 to Samsonite International. He previously held executive roles at global fashion brands Esprit Holdings Limited and Tommy Hilfiger.

Walgreens Promotes New CIO From Within

Walgreens has promoted Steve Turner to the position of VP and CIO effective April 1, replacing the company’s outgoing CIO and Chief Digital Officer, Abhi Dhar, who is leaving to form an online marketing startup. In this role, Turner will report jointly to Walgreens Boots Alliance Co-COO Alex Gourlay and Global CIO Anthony Roberts.

Reflektion Names New Sales VP

Reflektion has appointed Rob Neibauer as its new Vice President of Sales. With more than two decades of experience, Neibauer will lead and coordinate sales and business development functions for the company. In his most recent role, Neibauer was Vice President, Sales at GT Nexus, where he developed strategies that allowed his customers to streamline the international supply chains that brought their products to customers while also achieving working capital gains. Prior to GT Nexus, Neibauer was Chief Revenue Officer for CalmSea Inc.

Return Path Promotes Incandela To CMO Spot

Email marketing solution provider Return Path has promoted Daniel Incandela to the position of Chief Marketing Officer. In this role he will oversee global brand, content, creative, demand generation, digital, events, marketing automation and operations, product marketing, public relations and sales development. Previously, Incandela was Senior Director of Brand and Global Digital marketing at the Salesforce Marketing Cloud, where he drove the creative and digital marketing strategy for the company across five continents.

Ralph Lauren Picks First CMO As It Moves ‘Forward’

Only weeks after CEO Stefan Larsson said he would step down from the brand in May due to creative differences, Ralph Lauren has hired its first Chief Marketing Officer. Jonathan Bottomley, who most recently served as the Chief Strategy Officer at Vice Media's content division Virtue, will be responsible for evolving Ralph Lauren’s brand voice, leading the global marketing team and building marketing strategies across the company’s brands.

Kibo Appoints Event Management Veteran As COO

Unified omnichannel commerce platform Kibo has appointed Dirk Wakeham as its new COO. In the role, Wakeham will lead the services, success and support teams at Kibo and will be responsible for ongoing client strategy and success. Wakeham also will accelerate engagement and education programs designed to improve client ROI.
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